About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage billing from the cage & vaults snack and beverage purchases.
- Responsible for the Little Wind Casino conference room, the room events, and any associated fees.
- Observes and evaluates employee's performance, make corrections when necessary.
- Effectively works and communicates with other departments to resolve problems and expedite work of services.
- Interprets, communicates, and enforces work procedures and company policies.
- Accurately completes detailed shift reports, incident reports, and any other reports required.
- Ensures compliance with all MICS, procedures, polices of the department.
- Supports casino Management team in development of customer business by being involved in brainstorming, suggesting ideas, solutions and providing ongoing feedback.
- Demonstrate decision-making and problem resolution by efficiently handling disputes.
- Assists and prepares food when necessary.
- Meet with supervisor to review staffing, Club 55, promotions, and menus.
- Ensures cleanliness and sanitation standards exceed industry standards.
- Ensures compliance with food and safety regulations.
- Maintains supplies and communicates effectively with supervisors and employees.
- Practice and maintain confidentiality continuously.
- Works effectively with all casino personnel.
- Attend all mandatory meetings and trainings.
- Attends and conducts regular staff meetings.
- Be consistent,
- Manage proactively by planning for situations that may arise.
- Learn the operation by doing the work yourself.
- Prioritize staff retention by hearing employees, encouraging employee success, and maintaining an operation to be proud of.
- Keep your eye on customer satisfaction.
- Improve the customer experience.
REQUIREMENTS
- Must have the ability to manage and supervise professionally.
- Must have the ability to communicate orally and in writing.
- Must have the ability to manage critical deadlines, priorities effectively and efficiently.
- Must be licensable under the requirements of the Northern Arapaho Gaming Agency.
- Must have a valid Wyoming driver's license.
- Must pass a pre-employment drug test.
- Must be ServSafe Certified.
ADDITIONAL INFORMATION
- All applicants must be able to pass a background investigation.
- All applicants must be able to pass a pre-employment Drug Test.
All applicants must have a Valid Driver's License.
Employee Benefits
- Health Insurance: Employee is eligible to apply within 60 days of initial hire.
- Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
- Retirement plan with a 4% match, must complete 90-day probation period.
- Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
- Employer Paid Basic Life Insurance
- Employer Paid Short Term Disability
- Employer Paid Long Term Disability
Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.