Coordinator @ NOR

DUTIES AND RESPONSIBILITIES

• Knowledge and competency all aspects of Departmental policies, procedures, rules, and regulations.
• Responsible for the conduct of the Banquet employees.
• Observe and evaluate employee's performance, making any corrections when necessary.
• Support casino management in development by being involved in brainstorming, suggesting ideas, solutions, and on-going feedback.
• Demonstrate decision-making and problem resolution by efficiently handing disputes.
• Assist entire department when and where needed.
• Scheduling Conference spaces and collecting conference room intake forms.
• Scheduling the details of the meeting room and room block info.
• Creating sales opportunities for future events during client liaisons and during events.
• Building Banquet Event Orders.
• Determine the staffing levels for events/banquets.
• Scheduling employees, coding workers, approving time and tips.
• Answering all incoming phone calls and take messages.
• Banquet bookings and searching and taking care of those accommodations.
• Help coordinate off-site tribal/casino events & staff meetings.
• Make sure the music/entertainment hired for casino events follow all the rules and regulations that fall within the licensing firms of whom the Banquet Coordinator has purchased rights for.
• Communicating and correlating with Banquet Cook and Executive Chef on banquet food orders.
• Dealing with customer complaints/requests and finding a resolution.
• Discipline of personnel when rules and policies are not followed.
• Sending out contracts and invoices to collect payments.

REQUIREMENTS

• Must be 18 at time of hire.
• Ability to look at and analyze basic data.
• Proven experience and knowledge of basic casino operations and promotions.
• Must be available nights, weekends, holidays, and other times as deemed fit by Executive Chef.
• Demonstrate ability to multi-task and adhere to deadlines.
• Must have strong communication skills.
• Must be honest and trustworthy.
• Must have strong customer service skills.
• Must be people friendly.
• Must be a team player and team builder.
• Must maintain confidentiality.
• Must be able to lift 50lbs or more.
• Must have a High School Diploma or GED
• Must be able to demonstrate their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Wyoming Driver's License
• Must be able to obtain and maintain appropriate Licenses.
• Native American preference applies.

Employee Benefits

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability

Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.