About this role
Position Overview
- Job Title: Field Service Supervisor
- Location: Davenport, IA
- Schedule: Full-Time | 8-hour shifts | Overtime Available | On-call Rotation
- Pay Range: up to $60 per hour (DOE)
Job duties
- Lead, coordinate, and support daily field service operations for commercial and industrial HVAC systems.
- Provide hands-on technical support, troubleshooting, and guidance to service technicians on complex repairs and equipment issues.
- Oversee service calls, preventive maintenance, equipment installations, and warranty work to ensure quality and timely completion.
- Coordinate technician schedules, workload assignments, and service priorities to meet customer needs.
- Monitor job progress, service quality, labor efficiency, and adherence to safety standards.
- Assist with diagnosing complex HVAC and refrigeration systems, including chillers, boilers, RTUs, VRF, and VAV systems.
- Communicate with customers, project managers, and internal teams to resolve service issues and maintain strong customer relationships.
- Mentor and develop technicians through on-the-job training, technical guidance, and performance feedback.
- Ensure accurate service documentation, work orders, equipment records, and reporting.
- Help identify opportunities to improve service efficiency, customer satisfaction, and overall department performance.
Job Requirements
- 5+ years of commercial or industrial HVAC service experience, including experience providing technical leadership or mentoring technicians.
- EPA Universal Certification.
- Iowa HVAC License, or the ability to obtain one within the probationary period.
- Valid driver's license and clean driving record.
- Ability to pass a drug screening.
- High school diploma or equivalent.
- Strong troubleshooting, organizational, communication, and customer service skills.
- Ability to lead field personnel while maintaining a hands-on approach to technical problem-solving.
Preferred
- Previous experience as a Field Service Supervisor, Lead HVAC Technician, or Senior Service Technician.
- Experience supporting educational, commercial, or industrial facilities.
- Familiarity with chillers, cooling towers, boilers, pumps, burners, RTUs, VRF, and VAV systems.
- OSHA 10 certification or higher.
- OEM certifications from manufacturers such as Trane, Carrier, Daikin, or similar.
- Experience coordinating technician schedules, reviewing service reports, and improving field service performance.
What We Offer
- Competitive, experience-based pay
- Year-round work and job stability
- Paid time off and holidays
- Health, dental, and vision insurance (for you and your family)
- 401(k) with 4% company match
- Short-term and long-term disability coverage
- Company vehicle with fuel card
- Paid training and certification opportunities
- Overtime pay
- Relocation assistance
Check out this video to learn more about Crete United!
Build the future with Crete United!
Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.