About this role
PURPOSE
The Assistant Shift Manager is an integral part of the Management team and as such is required to observe the highest levels of professionalism and provide guidance to the staff. Will assist the Shift Manager to fulfil all requirements for a smooth operation, at the best of his/her abilities.
MAIN RESPONSIBILITIES
Collaborates with the Shift Manager on duty in order to resolve immediate staff difficulties.
Collaborates with other departments for a smooth operation.
Monitors the operation, solves the human or technical issues that will occur during the shift and informs the other departments in accordance with our internal rules and regulations.
Enforces safety, sanitation and internal regulations.
Monitors operational quality and safety.
Responsible for handling employee complaints and providing counselling.
Constantly inspects studios, equipment and decor.
OTHER RESPONSIBILITIES
Ensures that the minimum capacity of the operation is met. In the case that a certain shift is understaffed, he/she will assist the Shift Manager to remediate the situation.
Monitors operational quality and safety, makes sure that the staff members do not touch the equipment (cameras, lights, sound equipment, AC, etc.).
Fills in the hand over list for the incoming shift with all pending issues.
Constantly reports to Shift Manager on duty irregularities that can be fixed during downtime.
Responsible for providing any reports required by the upper management.
Inform Pit Bosses and Dealers of changes or amendments in company policies or procedures and ensure compliance. Notify the Regional Manager and Dealer of changes to the Company's policies and procedures and ensure compliance with the new procedures and regulations.