About this role
Description
Location: Lot 129 - 200 Bay Street (Royal Bank Plaza)
Start Date: November 2, 2026
End date: November 6, 2026
Shift: Monday - Friday / 3:00pm - 11:00pm
Changes may be made to this schedule are subject to operational requirements.
Deadline: Wednesday, October 28th, 2026, at 5:00pm
This is an internal position for all UFCW Impark employees.
At Reimagined Parking, we believe great people drive great results. That?s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.
The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.
Key Responsibilities
- Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
- Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
- Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
- Support customer retention by delivering consistent, high-quality service experiences
- Assist customers with account setup, maintenance, and web-based platform navigation
- Process customer transactions, including new account sign-ups, updates, and cancellations
- Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
- Ensure all customer interactions and transactions are properly documented in CRM systems
- Provide branch, lot, and account maintenance support
- Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
- Complete after-call work and required documentation promptly
- Monitor and respond within established service level agreements (SLAs)
- Maintain data integrity through accurate data entry and system updates
- Communicate and enforce company policies, procedures, and parking regulations
- Stay current with changes to workflows, policies, and product offerings
- Utilize available resources such as internal knowledge bases, policies, and training materials
- Assist team members with troubleshooting and issue resolution
- Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
- Support supply order preparation and submission for parking locations
- Maintain deliverable calendars to ensure deadlines are met across departments
Skills, Knowledge and Expertise
- Strong communication skills (verbal and written) with excellent phone etiquette
- Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
- High attention to detail with strong data entry accuracy
- Critical thinking and problem-solving skills with sound judgment
- Ability to handle customer concerns professionally and effectively resolve conflicts
- Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
- Self-motivated, adaptable, and team-oriented with a strong work ethic
REQUIREMENTS
- High School Diploma or GED equivalent
- Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred <li