business general manager @ Obsidian Athletic Club

General Manager

Obsidian Athletic Club | Kelowna, British Columbia

*Employment Type:* Full-Time | Management

*Compensation:* $70,000 Annual Base Salary + Performance-Based Commission & Incentives

About Obsidian Athletic Club

Obsidian Athletic Club is a premium, multi-service athletic facility that combines the scale and equipment selection of a commercial gym with the personalized service and specialized experiences of a boutique fitness club.

As we continue expanding across Canada, we are seeking an experienced, motivated, and results-driven *General Manager* to lead our new Kelowna location.

This is an exciting opportunity for an ambitious leader to play a key role in launching a new facility, developing a high-performing team, and establishing Obsidian Athletic Club as a leading premium fitness destination in Kelowna.

Key Responsibilities

Club Operations & Leadership

• Oversee all aspects of daily club operations, ensuring exceptional standards of service, cleanliness, safety, and facility presentation.
• Lead the successful opening and ongoing operations of our Kelowna location.
• Recruit, onboard, train, and develop a high-performing team.
• Establish clear staff expectations, accountability, and performance standards.
• Manage staffing schedules, payroll budgets, and operational efficiency.
• Ensure compliance with company policies, British Columbia employment standards, and applicable workplace safety regulations.

Membership Growth & Financial Performance

• Drive membership sales, revenue growth, and member retention.
• Develop and implement strategies to achieve club performance targets.
• Monitor membership conversions, cancellations, revenue, and operational expenses.
• Identify opportunities to increase revenue through premium memberships, personal training, and additional club services.
• Work closely with senior leadership to execute company initiatives and growth strategies.

Member Experience & Retention

• Deliver an exceptional member experience consistent with Obsidian's premium brand.
• Resolve escalated member concerns professionally and effectively.
• Build strong relationships with members, trainers, and the local community.
• Implement initiatives that increase member engagement, satisfaction, and long-term retention.

Administrative & Systems Proficiency

• Experience with or confidence in learning club management and administrative software.
• Gym Master: Membership management, billing, reporting, and member administration.
• Employment Hero: Employee scheduling, onboarding, attendance, and HR administration.
• Canva: Creating basic marketing materials, promotional content, and internal communications.
• Indeed: Recruitment, applicant screening, and interview coordination.
• Notion: Task management, operational checklists, documentation, and team collaboration.
• Microsoft 365: Outlook, Teams, SharePoint, Excel, and general administrative responsibilities.
• Meta Business Suite: Basic social media management, member engagement, and marketing support.

Team Development & Accountability

• Conduct regular staff meetings, training sessions, and performance reviews.
• Coach employees to achieve operational and sales objectives.
• Address attendance, performance, and workplace conduct concerns appropriately.
• Develop future leaders within the organization.

Qualifications

• Proven management experience within the fitness, hospitality, retail, or service industry.
• Previous gym or fitness club management experience strongly preferred.
• Strong leadership, communication, and team-development skills.
• Demonstrated ability to manage sales targets, budgets, and operational performance.
• Excellent organizational skills and ability to manage competing priorities.
• Comfortable working with membership management software, scheduling platforms, and reporting systems.
• Knowledge of British Columbia employment standards and workplace safety practices is an asset.
• Passion for health, fit