About this role
Assistant General Manager
Obsidian Athletic Club | Kelowna, British Columbia
*Position:* Assistant General Manager
*Location:* Kelowna, British Columbia
*Employment Type:* Full-Time | Management
*Compensation:* $60,000 Annual Base Salary + Performance-Based Commission & Incentives
About Obsidian Athletic Club
Obsidian Athletic Club is a premium, multi-service athletic facility that combines the scale and equipment selection of a commercial gym with the personalized service and specialized experiences of a boutique fitness club.
As we continue expanding across Canada, we are seeking a motivated, organized, and results-driven *Assistant General Manager* to join the leadership team at our new Kelowna location.
This is an exciting opportunity for an ambitious individual to play an important role in launching a new premium athletic facility, developing a high-performing team, and delivering an exceptional member experience.
Key Responsibilities
Daily Operations & Club Standards
- Support the General Manager in overseeing all aspects of daily club operations.
- Maintain exceptional standards of cleanliness, organization, safety, and facility presentation.
- Supervise front desk employees and support the wider club team.
- Ensure daily operational checklists, opening procedures, and closing responsibilities are completed.
- Identify and resolve operational issues efficiently.
- Assume responsibility for club operations in the General Manager's absence, within delegated authority.
Staff Supervision & Development
- Assist with staff recruitment, onboarding, training, and development.
- Support employee scheduling, attendance monitoring, and shift coverage.
- Assist with employee performance management and maintaining staff accountability.
- Conduct staff training and reinforce company policies, procedures, and service expectations.
- Foster a positive, professional, and performance-driven workplace culture.
Membership Sales & Member Experience
- Support membership sales, upgrades, and retention initiatives.
- Conduct facility tours and communicate membership options, services, and premium amenities.
- Respond professionally to membership inquiries, concerns, and complaints.
- Build positive relationships with members and maintain a welcoming club environment.
- Support front desk operations during busy periods.
- Promote personal training, group fitness, and additional club services.
- Assist the General Manager in achieving membership and revenue targets.
Operational Performance & Administration
- Support the General Manager in achieving operational and financial performance targets.
- Monitor membership sales, cancellations, member engagement, and retention.
- Maintain accurate operational records, reports, and internal communications.
- Assist with inventory management, ordering, and administrative responsibilities.
- Identify opportunities to improve operational efficiency and customer satisfaction.
- Collaborate with senior leadership on company initiatives and new programs.
Administrative & Systems Proficiency
Candidates should demonstrate strong computer literacy, organizational skills, and confidence using or learning administrative and operational software.
- *Gym Master:* Membership management, billing, reporting, and member administration.
- *Employment Hero:* Employee scheduling, onboarding, attendance, and HR administration.
- *Canva:* Creating basic marketing materials, promotional content, and internal communications.
- *Indeed:* Recruitment, applicant screening, and interview coordination.
- *Notion:* Task management, operational checklists, documentation, and team collaboration.
- *Microsoft 365 Workspace:* Outlook, Teams, Excel, Word, SharePoint, and OneDrive for communication, reporting, document management, and collaboration.
- *Meta Business Suite:* Basic social media management, member engagement, and marketing support.
Previous experience with these platforms is an asset but not essen