About this role
Schedule
Monday? Friday: 10:00 AM?5:00 PM
Saturday: 10:00 AM?3:00 PM
Job Summary
We are looking for a *responsible, organized, proactive, and energetic Office Administrator* to join our team.
This is a fast-paced role that requires excellent communication skills, strong multitasking abilities, attention to detail, and the confidence to work independently. The ideal candidate must be comfortable handling customers by phone, email, online chat, and in person while managing multiple priorities throughout the day.
Main Responsibilities
- Greet and assist customers in the showroom.
- Answer customer phone calls, emails, and online inquiries professionally.
- Schedule, confirm, and update appointments.
- Enter and maintain accurate customer information in the company system.
- Assign Project Managers to new appointments.
- Handle customer questions, concerns, and follow-ups.
- Maintain customer and project status updates.
- Coordinate installation schedules with installers and the office team.
- Prepare work orders and communicate with production.
- Monitor order, production, shipment, and installation status.
- Provide post-installation and warranty support.
- Request customer reviews after completed installations.
- Maintain office supplies, equipment, and general office organization.
- Perform additional administrative duties as required.
Requirements
- Minimum *3 years of customer service experience*.
- Minimum *3 years of administrative or office experience*.
- Excellent spoken and written *English*.
- Must be confident communicating with customers by phone.
- Strong organizational and multitasking skills.
- High attention to detail and accuracy.
- Ability to work independently without constant supervision.
- Strong problem-solving skills and a proactive approach.
- Reliable, punctual, responsible, and able to follow through on tasks.
- Comfortable working in a fast-paced environment and managing changing priorities.
- Good computer, email, phone, and office technology skills.
Experience with CRM systems, construction/home improvement, vendor coordination, or payroll is considered an asset.
Ability to speak *Ukrainian and/or Russian* is also considered a valuable asset.
Benefits
- Casual dress
- Company events
- On-site parking
We are looking for someone who *takes initiative, learns quickly, stays organized, communicates confidently, and takes ownership of their responsibilities*.
If this sounds like you, we encourage you to apply.
Job Type: Full-time
Pay: $18.00-$19.00 per hour
Benefits
- Casual dress
- Company events
- On-site parking
Experience
- Customer support: 3 years (required)
- Clerical processing: 1 year (preferred)
- Administrative: 3 years (required)
- Organizational skills: 3 years (required)
Work Location: In person