About this role
Make an Impact. Be Inspired. Join Northwood! Are you looking for a career where you can make a real impact? At Northwood, care is at the heart of everything we do-but we're also about community, innovation, and creating meaningful connections.As Atlantic Canada's largest not-for-profit continuing care organization, we are a dynamic team of change makers, problem-solvers, and compassionate professionals who believe in the power of connection. When you join Northwood, you become part of a forward-thinking, inclusive workplace where your ideas are valued, your growth is supported, and your work truly matters.
Whether you're starting your career or looking for a meaningful next step, you'll find a place to thrive here.We're committed to diversity, inclusion, and fostering a workplace where everyone feels valued and empowered. We recognize that every candidate brings unique strengths, and we strive to create an equitable hiring experience for all. If you require accommodations at any stage of the application, interview, or selection process, please let us know-we're here to support you.Ready to love what you do? Join Northwood and be part of something bigger!
We are looking for a dynamic individual to be a part of our Bedford team for the position of Support Services Supervisor. The Support Services Supervisor provides supervision and performance management to staff, ensuring adherence to work routines and care standards.
Responsibilities
- Responsible for meal distribution, delivery, presentation and all aspects of cleaning/sanitization in Service areas as well as food preparation, food safety, ware washing and sanitation in Production areaSupervises the preparation, set up and ensures prompt and quality service of all meals to the residents of Northwood and ancillary servicesEnsures that special diets and supplements are received by all residentsActs as a resource to clinical dietitians, monitors and assists with resident care plansAllocates and ensures effective use of materials, small wares, foods and equipment to maintain operational needs and fiscal responsibilitiesAssures proper food handling techniques and adherence to standards ensuring service qualityTests all foods to be served to the residents for taste, texture and temperature and initiates corrective action and follow up as appropriate and assures that all items are available when required for an efficient meal service.
- Ensures proper care, sanitation and maintenance of all equipmentEnsures appropriate usage and storage of chemicals and compliance with WHMIS standardsProvides input to and prepares drafts in the formulation of departmental policies, procedures and work routinesProvides input in menu development including new product selectionMaintains knowledge of acts, codes, collective agreements and regulations to ensure a safe food service operationEnsures compliance with department standards, work routines, job requirements and time schedules of all staff providing leadership, coaching, and direction as necessaryResponsible for the training and orientation of staffMaintains key horizontal and vertical relationships throughout NorthwoodProvides effective communication within the department and NorthwoodSupervises employees (e.g. environmental services, laundry, food services).Monitors infection prevention and control.
- Manages internal and external client needs and requirements.
- Performs administrative duties related to support services.
- Maintains a safe working environment.
- Ensures that the needs of internal and external clients are anticipated and satisfied.
- Assists with or performs other related duties as may be assignedQualifications: Diploma or degree from a recognized program in Food Service and Nutrition Management (three to five years of relevant work experience will be considered if no college diploma in Food and Nutrition Management)Advanced Food Safety CertificateMust be eligible for membership in the Canadian Society of Nutrition Management, current membership is con