About this role
Overview
Join a team that restores and makes a difference
Be part of a fast-moving restoration team in *Victoria*, helping bring homes back to life through hands-on work, teamwork, and attention to detail. We are a full-service restoration company looking to hire motivated and energetic *Contents Technicians and Contents Crew Leads* to join our team in *Victoria branch*. If you have the ability to work hard, multitask and learn quickly with a positive attitude, then we want to meet you.
The work requires careful focus and packing of insured belongings. It is a hands-on role where attention to detail, organization, and teamwork are very important.
What to Expect in This Role
No two days are the same. The work varies from pack-outs, final cleans and supporting different stages of restoration projects. The role offers a strong team environment, especially during large loss projects.
Job responsibilities
- Thoroughly clean smoke residue from contents and structures.
- Pack contents with protection and care.
- Follow established procedures for cleaning structures and handling customers? possessions.
- Perform detailed structure cleans and post-construction cleans to prepare homes for occupancy to exact standards.
- Clean all types of flooring including sweeping, mopping, vacuuming, and hand scrubbing.
- Process and clean contents in the warehouse using established techniques.
- Maintain cleanliness and organization at both office facilities and job sites.
- Complete daily updates for every active claim in PSA and email.
- Document inventory and non-restorable contents using Encircle (training provided).
Requirements
- Minimum 2 years of relevant restoration industry experience (required)
- Previous work experience in a cleaning role is considered an asset
- Ability to work overtime for after-hours emergency work
- Ability to work well under pressure in difficult circumstances
- Strong communication skills (spoken and written)
- Ability to work independently as well as within a team environment
- Ability to pass a criminal background check if required
- Valid BC Class 5 Driver?s Licence with a clean driver?s abstract (required)
- Familiarity with basic technology such as cellphone use, Outlook email, and Encircle
Your First Few Weeks: Onboarding & Training
We have supportive team culture and set every new team member up for success from day one and place strong emphasis on onboarding and training.
*Week 1?2: *Orientation, team introductions, facility tour, and system training (PSA, Encircle, Outlook). You will also assist with pack-outs and warehouse tasks.
*Week 2?3: *Shadow experienced team members on job sites and begin assisting with documentation and claim updates.
*Week 3?5: *Gradually take on more responsibilities in the field with ongoing support and feedback.
*Ongoing: *Continued mentorship, regular check-ins, and opportunities for training and growth into leadership roles.
On-Call Rotation ? How It Works
Restoration doesn?t stop when the workday ends and neither do we.
Our on-call rotation ensures customers receive a rapid response when emergencies happen.
- On-call shifts are shared across the team on a rotating basis
- No single person carries the load
- When on call, you must be reachable by phone and respond within a defined timeframe
- After-hours callouts are compensated with overtime pay.
- On-call schedules are provided in advance to allow planning of personal time
- Our dispatch team supports you throughout the process
Training, Development & Certifications
We invest in our people. As a Contents Technician, you will be offered below training during your tenure here:
- Confined space training
- Fall Protection training
- Contents Processing & Pack-Out Best Practices Training
- Encircle Digital Documentation Platform Training
- Ongoing leadership and crew management coaching
Extra Perks
- Company-provided uniforms and PPE so you are properly equipped for the job
- Employee