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customer service representative supervisor @ The Government of Nova Scotia

Halifax, Nova Scotia, CAOnsiteFull-time
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About this role

Competition # : 50270

Department: Service Nova Scotia

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: ¿08-Nov-26 ¿ (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence.

Service Nova Scotia's vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. To learn more about our Department, please click here: Department of Service Nova Scotia - Government of Nova Scotia

About Our Opportunity

As a Clerk 3 with Vital Statistics, you will provide efficient and effective client service by registering vital events, responding to in-person, mail, internet, and telephone requests for various vital statistics products and services including birth, death, and marriage certificates, legal changes of name and a number of more complex services mandated under the Vital Statistics Act, Marriage Act, and Change of Name Act.

Primary Accountabilities

Some of the primary accountabilities in the role include:

  • Communicating with specific external and internal departments to collect and verify information to process requests.
  • Providing direction, information and assistance to the key stakeholders, internal clients and other partners in response to complex incoming inquiries requiring explanation and interpretation of policies and legislative requirements.
  • Composing written correspondence to

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