About this role
BTP Admin Confirmation on rotational shift including 7-10 days of night shift in a month.
- Is he ok to travel to Pune to collect the laptop.
SAP BTP Administrator Job Description | Full-time / Permanent | 2–4 Years Experience Position SAP BTP Administrator Experience Level 2–4 Years Employment Type Full-time / Permanent Support Model 24/7 Shift Rotation — Multi-customer
ABOUT THE ROLE
We are seeking a skilled and proactive SAP BTP Administrator to join our dynamic support team. You will be responsible for administering and managing SAP Business Technology Platform (BTP) environments while providing 24/7 support to multiple customers across different time zones. This is an excellent opportunity for someone looking to grow their career in cloud technologies with minimal supervision and a collaborative team environment.
KEY RESPONSIBILITIES
- Administer and maintain SAP BTP environments across multiple customer accounts
- Manage SAP Analytics Cloud (SAC) and Datasphere administrative tasks, including user provisioning, security, and performance optimization
- Oversee Document Management Service administration and troubleshoot related issues
- Provide technical support to customers in a 24/7 shift rotation model
- Proactively monitor system health, performance, and security compliance
- Handle incident management and resolution following ITIL best practices
- Document processes, configurations, and solutions for knowledge management
- Collaborate with cross-functional teams to implement improvements and enhancements
- Communicate effectively with customers regarding issues, resolutions, and updates REQUIRED SKILLS & EXPERIENCE Technical Skills
- 2–4 years of hands-on experience as a SAP BTP Administrator
- Demonstrated expertise in SAP Analytics Cloud (SAC) and Datasphere administration
- Experience with Document Management Service setup and administration
- Strong understanding of cloud security, identity management, and access controls
- Solid troubleshooting and problem-solving capabilities
- Familiarity with cloud connectors and integrations Certifications & Knowledge
- ITIL Foundation certification (preferred) or strong knowledge of ITIL principles
- Understanding of incident and change management processes
- Experience with ticketing and documentation systems Soft Skills
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently with minimal supervision
- Quick learner with eagerness to expand technical knowledge
- Strong analytical and problem-solving mindset
- Team player comfortable in a global, distributed environment WORKING ENVIRONMENT Shift Support 24/7 shift rotation model (may include nights, weekends, and holidays) Support Model Multi-customer support environment Team Structure Collaborative team with experienced mentors and low-supervision model Work Culture Fast-paced, dynamic environment with focus on continuous learning PREFERRED QUALIFICATIONS: Previous experience supporting multiple customers in a 24/7 support model
- SAP certifications (BTP, SAC, or related cloud certifications)
- Experience with Document Grounding (Joule) or AI-powered features
- Knowledge of monitoring and observability BTP Admin