About this role
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
- The Sr Customer Experience Coordinator is an entry-level contributor that solvescustomer relatedproblems of limited complexity and scopeandperforms a variety of administrative assignmentsto gain knowledge and skills related to the department.
- This rolewill be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.
SHIFT
- M-F 8AM-5PM This role does NOT provide current or future sponorship assisstance Please note that we will NOT provide relocation assistance (Candidates are expected to relocate on own 3 weeks from time of offer acceptance) Employees are required to report in office 5 days a week / 7834 CF Hawn Freeway | Dallas, Texas 75217 (NO NEGOTIATION) This is a direct hire role; We are NOT open to employing through contractor or agency Duties and
Responsibilities of the Position
- Executedaily tasks and administrationasit relates to customer experiencesuch ascustomer calls,order processing and entry, delivery status, customer claims,purchase orders,and otherresponsibilitiesas defined by department.
- Respond promptly to customer inquiries through various channels, including phone, email, and chat.
- Work proactively to resolve customer issues and provide timely solutions.
- Coordinate communication with customers and associates.
- Serve as a customer experience resource for other associates.
- May be responsible for some warehouse and inventory tasks.
- Maintain accurate and organized records of customer interactions and resolutions.
- Provide basic analysis andapplyknowledge from experience or standard procedure to solve problems.
- Perform other duties as needed.
- Required Experience and Education: Bachelors degree in a related fieldor equivalent education and/or experience.
- 0-2 years relevant experienceor equivalent education and/or experience.
Competencies
- Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
- Excellent communication, problem solving, and organizational skills.
- Able to multitask, prioritize, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient using MicrosoftOfficeSuite products.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.