About this role
Job Purpose or Objective(s): The Cage/Vault Shift Manager ensures the efficiency of Casino Cage and Vault Operations. The Cage/Vault Shift Manager directly oversees all cage and vault associates and maintain positive customer interactions both internal and external. You will report to the Cage-Vault Manager.
Pay Rate: Pay Grade 09 | Full-Time | Shift Details: Variable Days & Hours will be based on business needs.
Weekly Earned Wage Access is an option for this position.
Primary Tasks
- 1. You will oversee processes, identify areas of concern and develop process improvements.
- 2. Retain accurate records of monetary exchanges, authorization forms, and transaction reconciliations. Gain full knowledge of all computer software for both Cage and Vault.
- 3. You will instruct associates on specific tasks and job techniques and inspect periodically to ensure requests are completed as reported.
- 4. Audit and inspect work of your team to ensure standards are met including verifying that all paperwork is accurate and complete.
- 5. You will develop methods, processes, staffing to forecast and fulfill demand. Help interview and hiring of new hires and promotions of existing associates. Record associate attendance.
- 6. Conduct performance management with staff (reviews, address sub-standard performance).
- 7. You will maintain security, surveillance and gaming policy & procedures to protect the assets of the Casino and report all fraudulent and suspicious activity immediately.
- 8. Work with outside vendors to ensure all financial equipment is maintained and operational to the Casino’s standard for growth.
- 9. You will maintain a high level of communication with the Cage/Vault Manager for matters of importance such as customer service issues, associate performance issues, staffing levels, safety concerns, equipment malfunctions & repairs and any other related problems with the casino.
- 10. Perform other duties as may be assigned.
Requirements
- Knowledge of high-volume cash handling policies. This includes security, verification, and accuracy.
- Able to work with large sums of money and chips.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Prior Management experience
- 1. You will oversee processes, identify areas of concern and develop process improvements.
- 2. Retain accurate records of monetary exchanges, authorization forms, and transaction reconciliations. Gain full knowledge of all computer software for both Cage and Vault.
- 3. You will instruct associates on specific tasks and job techniques and inspect periodically to ensure requests are completed as reported.
- 4. Audit and inspect work of your team to ensure standards are met including verifying that all paperwork is accurate and complete.
- 5. You will develop methods, processes, staffing to forecast and fulfill demand. Help interview and hiring of new hires and promotions of existing associates. Record associate attendance.
- 6. Conduct performance management with staff (reviews, address sub-standard performance).
- 7. You will maintain security, surveillance and gaming policy & procedures to protect the assets of the Casino and report all fraudulent and suspicious activity immediately.
- 8. Work with outside vendors to ensure all financial equipment is maintained and operational to the Casino’s standard for growth.
- 9. You will maintain a high level of communication with the Cage/Vault Manager for matters of importance such as customer service issues, associate performance issues, staffing levels, safety concerns, equipment malfunctions & repairs and any other related problems with the casino.
- 10. Perform other duties as may be assigned.
- Prior Management experience