About this role
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Hospitality industry. Hotel, motel, resort.
Tasks
- Register arriving guests and assign rooms.
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Provide customer service.
- Computer and technology knowledge: Word processing software.
- Spreadsheet.
- Internet.
- Work conditions and physical capabilities: Attention to detail.
- Standing for extended periods.
- Work under pressure.
- Personal suitability: Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Organized.
- Reliability.
- Team player.
- Employment terms options: Evening.
- Night.
- Experience: No experience (will train).
- Employment terms options: Day.
- Weekend.
- Health benefits: Disability benefits.
- Health care plan.
- Financial benefits: Life insurance.
- Registered Retirement Savings Plan (RRSP).
- Support for youths: Offers on-the-job training tailored to youth.
- Offers mentorship, coaching and/or networking opportunities for youth.
- Provides awareness training to employees to create a welcoming work environment for youth.