About this role
Education: Secondary (high) school graduation certificate. or equivalent experience.
Asset languages: Portuguese. Spanish; Castilian.
Work setting: Retail/wholesale establishment/distribution centre.
Tasks
- Answer written and oral inquiries.
- Gather, research and prepare communications material.
- Address customers' complaints or concerns.
- Answer inquiries and provide information to customers.
- Arrange for refunds and credits.
- Issue receipts and other forms.
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
- Receive and log complaints.
- Receive payments.
- Answer clients' inquiries and provide information.
- Computer and technology knowledge: Spreadsheet.
- Google Drive.
- Electronic mail.
- Transportation/travel information: Public transportation is available.
- Work conditions and physical capabilities: Attention to detail.
- Fast-paced environment.
- Tight deadlines.
- Work under pressure.
- Handling heavy loads.
- Repetitive tasks.
- Standing for extended periods.
- Walking.
- Personal suitability: Punctuality.
- Client focus.
- Efficient interpersonal skills.
- Excellent written communication.
- Flexibility.
- Organized.
- Reliability.
- Team player.
- Judgement.
- Ability to multitask.
- Dependability.
- Quick learner.
Screening questions: Do you meet the language requirements listed in the job posting for the position (English or French)?.
Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Day.
- Health benefits: Dental plan.
- Health care plan.
- Vision care benefits.
- Financial benefits: Life insurance.
- Other benefits: Free parking available.
- Parking available.
Support for persons with disabilities: Applies accessible and inclusive recruitment policies that accommodate persons with disabilities .