About this role
Salary: £70,000 - 80,000 per year
Requirements
- Degree-level qualification in an IT-related discipline or equivalent professional experience
- Significant experience leading complex IT operations, infrastructure or support environments
- Experience managing and developing multi-disciplinary teams
- Strong understanding of IT service management principles and operational governance
- Eligible for DV clearance (UKEO)
- ITIL Foundation certification or higher (desirable)
- Leadership, management or project management qualification (desirable)
- Experience leading operational transformation, automation or continual improvement initiatives (desirable)
- Experience working within secure, regulated or mission-critical environments (desirable)
- Commercial awareness and supplier management experience (desirable)
- UK National and eligible to work in the UK
- Eligible to obtain and maintain a UK Government DV UKEO security clearance
Responsibilities
- Provide operational leadership, setting priorities, standards and delivery expectations
- Lead and develop teams, creating a culture of accountability, collaboration and high performance
- Ensure services are effectively operated, maintained and supported against agreed requirements
- Drive service improvement initiatives that enhance efficiency, reliability and customer outcomes
- Manage operational risk, service issues, security and resilience activities
- Oversee capacity planning and operational readiness for new services and changes
- Represent operational interests within decision-making forums
- Use management information and performance data to support effective decision-making and continuous improvement
- Contribute operational expertise to future planning and long-term service sustainability
Technologies
- ICT
- Support
- ITIL
- Security
More
We are MASS, delivering mission-critical solutions that help our customers make better decisions when it matters most. We are hiring an ICT Operations Manager for an onsite role in Corsham (SN13), with a salary of £70,000–£80,000. You will join a collaborative team working on complex challenges for national security and defence customers, in a leadership role supporting IT operations and services in a secure, highly regulated environment. We offer 25 days of annual leave plus bank holidays, the option to buy additional leave, a pension scheme, life assurance, private healthcare and dental care, professional development and training, and an annual wellbeing allowance. Our wellbeing programmes include mental health first aiders and an employee assistance programme. We offer opportunities to develop your career and contribute to projects that make a difference.
last updated 43 week of 2026