About this role
Salary: £? - ? per year
Requirements
- Experience handling Cisco CUCM and contact centre environments
- Good experience troubleshooting Cisco Voice
- Good knowledge of MRA
- Experience with branch office construction, renovations and relocations, and corporate real estate projects
- Expertise in Cisco Unified Call Manager (CUCM) version 12.x or later, including IP endpoints, Cisco Jabber and Jabber Mobile
- Extensive knowledge of voice technologies, including packetized voice and protocols such as SIP, MGCP and ISDN, as well as session management and call routing
- At least five years of experience working with enterprise voice and data systems
- CCNP Collaboration-level knowledge of Cisco technologies; certification preferred but not required
- Level 3 troubleshooting, analysis and remediation capabilities
- Confident, articulate self-starter who can take initiative independently
- Collaborative team player with strong commitment and enthusiasm
- Ability to work effectively under pressure while managing multiple tasks
- Excellent attention to detail and organizational skills
- Effective time management, prioritization and deadline-management skills across multiple projects
- Willingness to work Friday evenings and Saturdays during installation phases
- Bachelors degree desirable
- Experience with Cisco UCCX desirable
- Experience with Avaya Session Manager desirable
- Familiarity with IPC and Private Wires desirable
Responsibilities
- Plan, coordinate and install technology infrastructure, including voice and data hardware and associated cabling
- Participate in installation planning and execution, oversee migrations, support the first day of business operations, and provide ongoing technical assistance for telephony services
- Support global voice infrastructure through incident, problem and change management
- Provide Level 3 support and assist Level 1 and Level 2 teams with incident escalations
- Communicate with business units during projects and incident response
- Participate in operational acceptance of new deployments and create technical documentation for the as-built environment
- Track work activities in the ServiceNow ticketing system
- Participate in vendor management and governance processes
Technologies
- Cisco
- Hardware
- Support
- Mobile
- ServiceNow
More
We are seeking an experienced L3 Voice Operations Engineer for a one-year contract, with a likely extension, at a rate of £400 per day. The role is listed as based in Glasgow and hybrid, with three days per week in the office. The project involves the construction and renovation of a new office tower in London. Weekend availability may be required during project phases.
last updated 43 week of 2026