About this role
Salary: £26,000 - 29,000 per year
Requirements
- A bachelors degree in Engineering, ideally Electronics Engineering, Computer Science, or a related discipline.
- Knowledge of at least one programming language or development environment, such as C#, .NET, Python, LabVIEW, or NI VeriStand.
- Strong analytical and problem-solving skills, with the ability to investigate technical issues and identify root causes.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Ability to manage competing priorities and remain effective under pressure.
- Proactive attitude and willingness to learn in a fast-paced technical environment.
- Familiarity with Salesforce Service Cloud or similar customer relationship management systems is desirable.
- Understanding of instrumentation control standards and technologies, such as PXI, LXI, VISA, or IVI, is desirable.
- Practical experience using test and measurement instrumentation is desirable.
Responsibilities
- Provide technical support to customers experiencing issues with product installation, configuration, and ongoing maintenance.
- Investigate technical problems, identify root causes, and implement effective solutions.
- Escalate complex issues to our engineering and product teams, ensuring clear communication throughout the resolution process.
- Document customer interactions, technical issues, and resolutions using our internal support systems.
- Create and maintain troubleshooting guides and knowledge base articles.
- Build strong customer relationships by providing responsive, practical technical advice.
- Deliver customer training to improve product knowledge and user proficiency.
- Work with our R&D teams to communicate customer feedback and support product improvements.
- Manage support requests in line with agreed service levels and response times.
Technologies
- C#
- Cloud
- Support
- Python
- Salesforce
- ASP.NET
More
We are an established electronics engineering business specialising in advanced switching, simulation, and relay technology. We are seeking a Graduate Customer Support Engineer for a full-time, permanent role in Clacton-on-Sea, Essex, with a salary of £26,000–£29,000. This is an opportunity to begin a career in a specialist electronics engineering environment, working closely with experienced engineers, product specialists, and R&D teams. The role offers exposure to varied technical challenges, products, and customer applications, with opportunities to develop software, electronics, and troubleshooting skills through a combination of technical problem-solving and customer relationship building.
last updated 43 week of 2026