About this role
Salary: £? - ? per year
Requirements
- Previous experience in an IT Service Desk or Helpdesk environment
- Strong troubleshooting and problem-solving skills
- Familiarity with Windows OS, Microsoft 365, and Active Directory
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and manage multiple support requests
- Availability to start at short notice
Responsibilities
- Act as the first point of contact for IT support queries via phone, email, and ticketing systems
- Log, prioritise, and manage incidents and service requests in line with internal SLAs
- Provide first-line technical support for hardware, software, and system-related issues
- Troubleshoot common issues involving Windows environments, Microsoft 365, and user access
- Support user account administration, password resets, and permissions
- Assist with hardware setup and configuration, including laptops, desktops, and peripherals
- Escalate more complex technical issues to the relevant teams when required
- Maintain accurate records of issues, fixes, and updates in the helpdesk system
- Deliver a high level of customer service to internal users across the business
Technologies
- Active Directory
- Hardware
- Support
- Microsoft 365
- Windows
- Office 365
More
We are an established organisation based in Bristol seeking a 1st Line IT Support professional to join our busy IT team on an initial three-month fixed-term contract. This is an opportunity to quickly add value while supporting internal users. Pay is up to £16.50 per hour, depending on experience. The role is based in central Bristol and is 100% office-based, Monday to Friday, 9am to 5pm (35 hours per week).
last updated 43 week of 2026