About this role
Salary: £? - ? per year
Requirements
- Proven product ownership experience across complex customer-facing or operational technology products
- Background in hospitality technology, with hands-on experience of touchscreen ordering systems and Kitchen Display Systems (KDS)
- Experience in quick-service restaurants, retail technology, or other multi-site hospitality environments is highly relevant
- Understanding of POS integrations, payments, menus, pricing, APIs, and connected technology platforms
- Strong product discovery, backlog management, stakeholder engagement, and evidence-led prioritisation skills
- Experience collaborating with UX, Engineering, Architecture, and operational teams in an Agile environment
Responsibilities
- Own and maintain product roadmaps, goals, and prioritised backlogs for touchscreen ordering and KDS
- Lead product discovery, validate user needs, and translate customer and operational requirements into clear user stories, acceptance criteria, and measurable outcomes
- Improve the customer ordering journey, including product selection, basket building, recommendations, payments, and order completion
- Enhance kitchen production and fulfilment workflows, focusing on order routing, accuracy, and operational efficiency
- Work with UX, Architecture, Engineering, Store Operations, and Delivery teams to manage technical dependencies and inform product decisions
- Use customer insight, product data, and operational feedback to measure performance and prioritise improvements
- Provide product leadership and coaching to Business Analysts
Technologies
- Product Owner
- UX UI Design
More
We are seeking a Lead Technical Product Owner to take ownership of our customer-facing touchscreen ordering products and Kitchen Display System (KDS) at a leading FMCG firm. The role is outside IR35 and requires three days per week on-site. More information is available upon successful application.
last updated 43 week of 2026