About this role
Salary: £? - ? per year
Requirements
- Proven experience in Service Architecture or IT Service Design roles
- Strong understanding of ITIL and service management principles
- Knowledge of enterprise infrastructure and application landscapes
- Ability to create detailed service models and operational documentation
- Strong stakeholder engagement and communication skills
- Active MOD SC clearance with at least three months remaining
- Ability to work with sensitive and classified information in accordance with government and organisational security policies
- Ability to meet the assignments security eligibility requirements: sole UK nationality, no dual nationality, and no more than 28 consecutive days outside the UK during the last five years
- Desirable: ITIL Foundation certification or higher
- Desirable: Experience in large-scale enterprise or government environments
- Desirable: Familiarity with service modelling tools and frameworks
Responsibilities
- Develop service architectures covering infrastructure, applications and operational processes
- Work with stakeholders to capture functional and non-functional requirements for new or modified services
- Ensure new services integrate effectively with ITSM processes, including Incident, Problem, Change and Configuration Management
- Produce service design packages, service models, operational procedures and support documentation
- Define service standards and ensure compliance with organisational and regulatory requirements
- Work with project teams to support the transition of services from design into live operation
- Identify opportunities to improve service performance and cost efficiency
Technologies
- Architect
- Support
- ITIL
- ITSM
- Security
More
We are recruiting for a Service Architect assignment supporting a large-scale environment where security, governance and effective transition into live IT operations are key. The role is based in Barrow-in-Furness, Cumbria, with hybrid working and on-site attendance likely during project delivery; the exact arrangement will be discussed at interview. The contract runs through to 14 April 2027, with possible extension, at a rate of £650 inside IR35. Expenses and overtime are payable. We invite interested candidates to apply with their latest CV, availability and preferred location. Hays Specialist Recruitment Limited is acting as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
last updated 43 week of 2026