Engineering Director - Glasgow @ Hackajob Ltd

Salary: £61,000 - 101,000 per year

Requirements

• Strong engineering leadership experience delivering enterprise platforms in large-scale, regulated environments.
• Deep hands-on experience with Java, Spring Boot, APIs, microservices, and integration engineering.
• Good understanding of CRM platforms and customer lifecycle processes, including Salesforce or equivalent CRM solutions.
• Experience with marketing technology platforms such as Salesforce Marketing Cloud, Adobe Campaign, Adobe Experience Platform, Marketo, HubSpot, or equivalent solutions.
• Ability to balance hands-on technical leadership with people management, stakeholder engagement, and delivery accountability.
• High-level understanding of PBWM and CLM domains, including onboarding, KYC/CDD, client servicing, and client engagement journeys.
• Experience with Salesforce CRM, Financial Services Cloud, and customer data platforms is preferred.
• Strong understanding of customer data management, CRM integrations, and marketing automation is preferred.
• Experience driving platform modernisation, cloud adoption, and operational resilience initiatives is preferred.
• Knowledge of AI-enabled CRM, personalisation, and digital client engagement capabilities is preferred.
• Maintain broad knowledge of industry theories and practices in the discipline, relevant sector developments, and external market initiatives.
• Demonstrate advanced analytical and interpretive thinking to solve problems and design solutions in complex or sensitive situations.

Responsibilities

• Lead and develop high-performing engineering teams, fostering engineering excellence, innovation, accountability, and a collaborative, high-performance culture.
• Own and execute the engineering roadmap for CRM and Client Engagement platforms, aligning CRM, marketing, and customer data capabilities with PBWM CLM strategy.
• Drive the design and delivery of scalable Java-based services, APIs, and integration frameworks connecting CRM, marketing, and enterprise platforms.
• Provide technical leadership through architecture design, technical governance, engineering reviews, and resolution of complex delivery challenges.
• Collaborate with Product Owners, Marketing teams, business SMEs, architects, Operations teams, and other stakeholders to translate business requirements into secure, scalable, client-centric technical solutions.
• Oversee timelines, team allocation, risk management, and task prioritisation to deliver solutions within scope, time, and budget.
• Mentor and support team members professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement.
• Evaluate and enhance engineering processes, tools, and methodologies to improve efficiency, workflows, and team productivity.
• Enforce technology standards, facilitate peer reviews, and implement robust testing practices to support high-quality software delivery.
• Manage a business function and contribute to function-wide strategy, policy, procedures, and complex or critical strategic projects.
• Lead a large team or sub-function, including people managers, and embed a performance culture aligned with our business values; alternatively, lead organisation-wide projects as a deep technical expert and thought leader.
• Train, guide, and coach less experienced specialists, and provide information that informs long-term profitability, organisational risks, and strategic decisions.
• Advise senior functional management and committees, influence decisions beyond the function, and contribute to function-wide strategic initiatives.
• Manage and coordinate resourcing, budgeting, and policy creation for a significant sub-function; escalate policy or procedure breaches appropriately.
• Promote compliance and ensure regulations are observed, with relevant processes in place to support adherence.
• Monitor and, when appropriate, influence the external environment, regulators, or advocacy groups on our behalf.
• Exercise management authority in significant decisions and strategic recommendations within the area, and negotiate with and influence senior internal and external stakeholders.
• Act as a principal contact for key clients and counterparts in other functions or business divisions, and serve as a spokesperson for the function and business division when mandated.
• Demonstrate our LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others.
• Demonstrate our values of Respect, Integrity, Service, Excellence, and Stewardship, and our mindset to Empower, Challenge, and Drive.

Technologies

• AI
• Cloud
• CRM
• HubSpot
• Support
• Java
• LESS
• Marketing
• Salesforce
• Spring
• Spring Boot
• microservices

More

We are a leading British bank. The Engineering Director – CRM Platforms leads engineering delivery for CLMs CRM and Client Engagement platforms within PBWM, building and evolving capabilities that support client acquisition, onboarding, servicing, and relationship growth. The role combines deep technical leadership with team leadership, platform strategy, and close partnership across Product, Operations, Architecture, Marketing, and Risk. Our Director-level role contributes to strategic initiatives and supports business objectives across the function and wider organisation.

last updated 43 week of 2026