About this role
Job summary
We are recruiting for a Business Support Administrator to join our Community Mental Health Service and Access to Intervention Team on the Isle of Wight. You should share our passion and drive to ensure that our patients receive quality and compassionate care throughout their time with our service.
You will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service across the Cluster. The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. The post holder could be the first point of contact for the services and therefore requires clear communication and liaison skills. You will be responsible for managing and prioritising their own workload and will be required to use their own initiative.
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Main duties of the job
Please see JD for full description of main duties and tasks.
The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service across the Cluster. They will be responsible for managing and prioritising their own workload and will be required to use their own initiative.
To work as a member across the cluster administrative team providing extensive secretarial and administrative support to the to the team and be responsible for the effective management and efficient working of non-clinical aspects of the Service in accordance with all Trust policies and procedures.
Be an active and dynamic part of the integrated administrative team. The post holder will be responsible for supporting the delivery of service objectives for the Cluster.
To provide focus and support to the Cluster Lead on business objectives - performance, governance, workforce, service improvement, information management, business continuity, communications, finance, and risk.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- Accredited secretarial / admin / business qualification or course (e.g. RSA, NVQ Level 3, BTEC, European Computer Driving Licence or equivalent level of experience.
- Secretarial/administrative experience in a clinical or similar environment (e.g. NHS, Local Authority, Social Services, Care Home DSS etc.)
Desirable
- NVQ3 Administrations or NVQ Customer Care.
Experience
Essential
- Must be numerate and able to provide statistical data clearly and accurately.
- Understanding of Confidentiality and data protection.
- Knowledge of statistical analysis via IT systems and producing reports often relating to complex information.
- Demonstrated literacy and numerate to GCSE level
- Communication skills level 1 or equivalent.
- Demonstrated ability of dealing with complex situations.
- Demonstrated polite and professional telephone manner.
- Demonstrated ability to maintain confidentiality
- Customer care skills.
- Be computer literate and have good working knowledge of Windows packages including Word/Excel.
- Able to prioritise workload and deal with pressured situations. Good numeric and literacy skills
- Experience of working in a Customer Service environment.
- Good knowledge of administrative policies and procedures.
Desirable
- Empathic approach. Friendly & approachable.
- Ability to present information clearly and systematically both verbally and in writing.
- Demonstrated good communication skills required with staff/clients/ patients occasionally resolving difficult situations or complaints.
- Information Processing / collection and collation of information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Newport Health and Wellbeing Centre
62 High Street
Newport
Isle of Wight
PO30 1BA
United Kingdom
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)