About this role
Job summary
Are you an organised and motivated administrator looking for an opportunity to make a real difference? We are looking for a Divisional Psychology Administrator to join our friendly and supportive team, providing essential administrative support to psychology services across the division.
This varied and rewarding role sits at the heart of the service, supporting psychologists and managers to deliver high-quality care. You will be responsible for coordinating meetings, managing diaries and inboxes, maintaining records and databases, supporting recruitment and onboarding processes, preparing reports and correspondence, and acting as a key point of contact for staff and external partners.
We are looking for someone who is proactive, adaptable, and able to manage a busy workload while maintaining a high level of accuracy and professionalism. You will have excellent organisational and communication skills, be confident working independently, and enjoy building positive working relationships with a wide range of colleagues.
In return, you will become part of a dedicated and welcoming team where your contribution is valued. This is an excellent opportunity to develop your administrative skills, gain experience within psychology services, and play a key role in supporting the effective delivery of patient care.
If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering high-quality administrative support, we would love to hear from you.
Main duties of the job
The post holder will coordinate and support the effective delivery of administrative services, helping to ensure consistent and high-quality support across complex and fast-paced clinical environments. This includes contributing to the development and improvement of administrative processes and supporting the implementation of agreed changes to ways of working.
The role combines Personal Assistant (PA), administrative and support to the workforce, along with coordination of key activities across secure, acute, and crisis psychology services. The post holder will support service performance through accurate data management, tracking of key activities and maintaining effective administrative systems.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Business Administration or equivalent experience.
- Relevant senior administrative experience to director level.
- IT literate to include Microsoft Office
Desirable
- Knowledge of a psychological workforce.
- Experience of providing administration support within a hospital environment
Experience
Essential
- Managing own workload and supporting teams to meet deadlines and changing priorities.
- Experience of administering and maintaining E-rostering systems.
- Good organisational and coordination skills.
- Attention to detail.
- Ability to work and communicate with staff at all levels.
- Ability to deal with sensitive and occasionally complex issues appropriately.
- Ability to work under pressure and deal calmly and diplomatically with difficult situations, having an aptitude for problem solving.
- Use own initiative and work without supervision, prioritising and managing own workload.
- Methodical and organised approach to work.
- Team build and develop good working relationships.
- Professional, confident and diplomatic in dealing with people and situations; mature and confident approach to work.
- Maintain high standards to promote a dedicated, skilled and highly professional team.
- Highly motivated and flexible to meet the needs of the service; able to motivate others.
- Strong organisational skills and confident attitudes with ability to work under pressure.
- Proven ability to work under own initiative and with the flexibility to respond to change.
- Resilience and ability to deal with difficult situations.
Desirable
- Experience of office management/working autonomously.
- Management of purchasing orders and requisitions.
- Previous relevant NHS experience.
- Knowledge of clinical services.
- Knowledge of administrative improvement techniques
- Credible with staff at all levels.
- Ability to communicate effectively and professionally to all levels of staff.
- Excellent interpersonal skills.
- Ability to work in a logical and structured way.
- Self-motivated, proactive and flexible to changing needs.
- Ability to work independently, whilst also effective within a team.
- Ability to organise own work and meet deadlines, with competing demands.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Antelope House
Brintons Terrace
Southampton
Hampshire
SO14 0YG
United Kingdom
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)