About this role
Job summary
Are you looking for a new opportunity to develop your skills?
We are seeking two enthusiastic and reliable individuals to join our team as a medical receptionist / administrator. We have 44 hours per week available so are looking for two new employees. Successful applicants must be able to work between 8 - 6.30pm.
All applicants will be expected to cover a share of extended hours until 8pm and at least one Saturday per year. You must also be able to work across all 3 of our branches (The Chocolate Quarter, Temple House and Saltford).
Main duties of the job
Key Responsibilities
Front Desk
- Greet patients and visitors in a courteous and friendly manner.
- Manage the check-in and check-out process efficiently.
- Ensure the reception area is tidy and presentable.
Telephone Management
- Answer and direct phone calls promptly and efficiently.
- Address inquiries and provide accurate information.
- Schedule and confirm appointments.
Administrative Duties
- Maintain patient records and update information as required.
- Assist with administrative tasks as needed.
Customer Service
- Address patient concerns and escalate issues as necessary.
- Provide compassionate support to patients and their families.
- Ensure patient confidentiality is maintained at all times.
Communication Skills
- Excellent verbal and written communication skills.
- Ability to convey information clearly and concisely.
Professionalism
- Maintain a professional appearance and demeanor.
- Handle stressful situations with calm and composure.
Compassion
- Demonstrate empathy and understanding towards patients.
- Provide supportive and compassionate care.
- Kindness towards colleagues.
Organisational Skills
- Strong multitasking and time management abilities.
- Attention to detail and accuracy in record-keeping.
Technical Skills
- Proficiency in using office software (e.g., MS Office, appointment scheduling systems).
- Familiarity with electronic medical records (EMR) systems is a plus.
Experience
- Previous experience in a reception or customer service role is preferred.
- Experience in a healthcare setting is an advantage.
About us
St Augustine's Medical Practice is nestled in the new Chocolate Quarter development in Keynsham, with branch surgeries in Temple House and nearby Saltford. Our purpose-built, modern, and spacious premises are easily commutable from Bath, Bristol, and surrounding areas. We are just a short walk from Keynsham train station and high street.
What We Offer
- Modern Facilities: Work in a contemporary setting with amenities including an on-site gym/spa facility, with pool, offered at a discounted rate for NHS staff, as well as a coffee shop and restaurant.
- Staff Well-being: We prioritise our team's well-being with regular social events, team meetings, huddles, education, and training sessions.
- Friendly Team: Be a part of a diverse and evolving workforce that includes GPs, nurses, paramedics, pharmacists, healthcare assistants, and other allied health professionals.
- Professional Growth: We are a teaching and research practice with ample opportunities for professional development and to broaden your horizons.
- Community Impact: As part of the Keynsham Primary Care Network, which includes West View Surgery, we work collaboratively to take on bigger projects and share good practices to improve patient care continuously.
Job description
Job responsibilities
This is a busy role that is very rewarding. Ability to cope under pressure and manage various tasks at once is vital. Team work and kindness towards colleagues is also highly important.
Key responsibilities of the role are reception duties, greeting patients and managing the waiting area.
General administrative duties are required; answering calls and booking appointments, completing triage forms, dealing with patient queries, registering patients, sending emails, scanning correspondence, booking hospital transport and liaising with other healthcare professionals.
This post includes opening and closing the Surgery.
Person Specification
Knowledge and skills
Essential
- Excellent customer service skills. Excellent verbal and written communication skills. Good IT skills, understanding of Microsoft Office applications such as - word, excel etc. An understanding, acceptance and adherence to the need for strict patient confidentiality. Good time management. Able to demonstrate compassion, empathy and understanding towards patients, service users and colleagues. Flexibility - able to offer additional hours where needed.
Desirable
- Familiar with SystmOne clinical system or experience of working with other electronic patient records.
Experience
Essential
- Customer service / reception work experience
Desirable
- NHS experience, ideally as a medical receptionist in General Practice
Qualifications
Essential
- Good general education including GCSE passes in Maths and English or equivalent
Desirable
- NVQ in Customer Service or Administration
Employer details
Employer name
St Augustine’s Medical Practice
Address
The Chocolate Factory
Keynsham
BS31 2GN
United Kingdom
Employer's website
https://www.st-augustinessurgery.co.uk (Opens in a new tab)