Analyst @ Invicta Health CIC

Job summary

Invicta Health has an exciting opportunity for an Analyst to join the team on a part time or full time basis.

Interview date 17 November.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Main duties of the job

The Data Analyst will provide specialist analytical support across Invicta Health Practices, Services and organisational priorities. The postholder will develop and maintain dashboards, analyse complex operational and clinical data, identify trends and opportunities, and translate data into actionable insight that supports service improvement, operational performance and strategic decision-making.

Working closely with operational, clinical and senior leadership teams, the postholder will support performance management, demand and capacity monitoring, contract KPI reporting, population health initiatives and transformation programmes. The role will act as a bridge between data intelligence and operational delivery, ensuring that information is used effectively to improve services and patient outcomes.

About us

Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.

We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

What perks can we offer you?

• NHS Pension
• Learning and Development opportunities
• Progression opportunities
• Competitive annual leave entitlement
• Incremental pay progression
• Flexible working
• Approved blue light card provider
• Salary Sacrifice Schemes
• Car Lease Scheme
• Employee Assistance Programme

Job description

Job responsibilities

The post holder will lead on the provision of analytical support across agreed workstreams, ensuring data, reporting and insight contribute effectively to operational delivery, service improvement and organisational objectives.

Develop and present analytical reports, business cases, SBARs and data summaries that support operational decision-making, service improvement and strategic planning.

Contribute to risk identification, performance monitoring and issue escalation through analysis and insight.

Liaise with appropriate functions within the organisation

Develop and implement a content management system to ensure information is properly managed and best practice is shared across the organisation

Support the induction, training and development of analytical staff as required.

Operational insight and reporting

Utilise EMIS Web and other primary care data sources to develop meaningful operational and performance reports.

Provide analytical and reporting support to Practices, Practice Services and other IH services, in line with priorities agreed through the Head of Primary Care

Working with the Head of HR to support data extraction for Board and operational meeting purposes for presentation to operational teams to support actions to be identified

Develop, maintain and improve dashboards, reports and data summaries that support operational oversight, performance management and decision-making

Ensure managers and leads have access to relevant, timely and meaningful information

Translate data into practical insight that supports service delivery, planning and improvement

Present information in a clear and usable way for non-technical audiences

Practice and Organisational wide analytical support

Work directly with the Head of Primary Care, Practice Managers, Clinical leads and other IH colleagues to understand prioritised reporting and insight need

Support the use of data in areas such as access, demand, flow, recall, inequalities, performance and population health

Identify trends, variation, risks and opportunities across sites.

Support the use of information to monitor service changes, performance and operational priorities

Contribute to a more consistent, prioritised and informed approach to data use across Practices and IH services

Dashboard and data development

Develop and refine reporting tools, dashboards, templates and performance measures

Work with colleagues to define reporting requirements and improve how information is collected, organised and used in support of agreed operational priorities.

Streamline and where possible automate reporting processes

Contribute to the development of standardised reporting approaches across Practices and IH services

Maintain accurate documentation of reports, definitions and processes

Data quality and interpretation

Support improvement in data quality, consistency and reliability by identifying issues, gaps or anomalies

Work with operational colleagues to improve coding, data capture and reporting accuracy

Ensure reporting is based on clear definitions and understood measures

Support interpretation of data so that it leads to action rather than simple reporting

Change, improvement and evaluation

Support service improvement and transformation work by providing relevant analysis and insight

Provide analytical support to organisational change and transformation programmes, identifying trends, risks, dependencies and opportunities through the effective use of data and insight.

Establish baseline measures, progress tracking and outcome reporting for agreed projects or changes

Help evaluate the operational impact of changes through data and reporting.

Support the practical use of data in new models of care, service redesign and PCN delivery

Stakeholder working

Build effective working relationships with Practice Managers, Clinical leads, Service Managers and other IH colleagues

Act as a practical link between analytical capability and operational delivery in Practices and IH work, helping ensure that centrally aligned analytical resource is effectively deployed into frontline priorities

Communicate clearly with non-technical colleagues and help build confidence in the use of data

Support collaborative working across services and functions, maintaining clarity on priorities, responsibilities and delivery expectations

Technical and Systems Expertise

Develop advanced reporting using Power BI, Excel and other analytical software.

Extract, manipulate and analyse data from EMIS Web and other clinical systems.

Ensure compliance with information governance and data protection requirements.

Support automation of reporting processes and data workflows.

Maintain data dictionaries, report definitions and analytical documentation.

General

Support the corporate governance management process, updating risk registers monthly and providing further information as requested.

Support identification of opportunities for service efficiencies, productivity improvements and income optimisation using data analysis.

Actively engage with the local PCN, health economy, and commissioners to identify improvement in services.

Identify emerging risks, performance concerns or opportunities through data analysis and escalate findings to the appropriate operational lead.

Staff Support and Leadership

Provide coaching and support to colleagues in the interpretation and use of performance data.

Support the development of analytical capability across Practices and Invicta Health services.

Where required, provide day-to-day supervision/line management of staff or apprentices.

Patient & Public Engagement

To support communication/working relationship between the practice and the Patient Participation Group (PPG)

Support the development of patient-facing dashboards and reports that reflect patient feedback, support service development and improve patient experience.

Financial Performance

Provide analytical support to assess service performance, efficiency opportunities and delivery against agreed financial recovery or savings plans.

To support with the appropriate members of the team to ensure that QOF, enhanced services, PCQS, CQRS and PCN potential income are maximised

Work closely with Corporate Finance colleagues to identify, analyse and report potential financial risks and opportunities.

Governance

To proactively participate in local management meetings, to support identifying risks and mitigations to support service delivery.

To attend relevant staff meetings.

Ensure that all areas of governance are managed effectively, i.e. complaints, significant events.

To ensure that Health and Safety guidelines are always observed.

To be aware of guidelines relating to the safeguarding of children and vulnerable adults.

To ensure that strict confidentiality is always observed, especially when dealing with patient identifiable information.

Personal and Professional Development

Participate in an annual appraisal and be accountable for maintaining a record of personal and professional development.

Participate in any training programme implemented by the organisation including statutory and mandatory training.

Participate in coaching sessions.

Effectively manage own time, workload, and resources

Assess own performance and development and take accountability for own actions.

Miscellaneous

Any other reasonable duties as directed by your line manager (Head of Primary Care and Urgent Treatment Services).

Due to the changing nature of Invicta Health, job descriptions will evolve and are therefore subject to periodic review.

Person Specification

Experience

Essential

• Advanced Excel skills, including data analysis and reporting.
• Experience using Power BI or similar visualisation tools.
• Experience extracting and analysing data from multiple systems.
• Ability to interpret complex data and present findings to non-technical audiences.
• Strong analytical and problem-solving skills.
• Experience of developing dashboards and performance reporting frameworks.
• Experience of working with data, reports, dashboards in a structured work environment
• Knowledge of NHS direction and policy initiatives
• Proven change management skills in a health care setting
• Experience of using spreadsheets, reporting tools or data systems to organise, analyse and present information
• Experience of producing performance reporting, operational reporting or service monitoring information
• Experience of maintaining accurate records, reports or datasets
• Experience of managing risks and reporting
• Good understanding of Primary care clinical information systems
• Experience of drafting briefing papers and correspondence at SMT level
• Experience of creating and giving presentations to a varied group of internal and external stakeholders

Desirable

• Experience in capacity and service planning within primary care.
• Knowledge and understanding of efficiency measures.
• Familiarity with IT based management and clinical information systems
• Experience in managing organisational change projects.
• Awareness of reporting, analysis and performance monitoring in a workplace setting, ideally including primary care, clinical or operational data environments
• Experience of working in healthcare, primary care, PCN, NHS or a similar service environment
• SQL knowledge.
• Experience of EMIS Web reporting and data extraction.
• Experience of population health management tools.
• Experience of NHS contracting, QOF, PCN DES and enhanced services reporting.

Key Skills

Essential

• Strong analytical and numerical skills
• Ability to organise, interpret and present data in a clear and practical way
• Ability to identify trends, anomalies, gaps and improvement opportunities from data
• Confident IT skills, including Excel and reporting or dashboard tools such as Power BI or equivalent, with the ability to manipulate and present data clearly for operational use
• Proven leadership skills
• Excellent interpersonal and communication skills
• Proactive and self-motivated, with the ability to motivate others.
• Ability to work independently and demonstrate a high degree of autonomy.
• Able to work as part of the multi- professional team.
• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Curious and methodical
• Organised and reliable
• Proactive and improvement focused
• Committed to high standards and continuous improvement
• Flexible to meet service needs.
• Ability to work in a challenging and busy environment whilst meeting set deadlines.
• Well organised and able to manage time effectively.
• Approachable.
• Honest and fair.
• Strives for excellence.
• Puts people and patients first.

Desirable

• IT skills, including Excel and reporting or dashboard tools such as Power BI or equivalent
• Ability to mediate successfully/resolve conflict situations
• Knowledge of Financial Systems e.g. monitoring budget management and procurement

Qualifications

Essential

• Degree level or equivalent experience
• Evidence of ongoing professional development

Desirable

• Post graduate qualification
• Training or certification in Power BI, SQL, or other relevant analytics tools

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

Birchington Medical Centre

Birchington

Kent

CT7 9HQ

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)