About this role
Job summary
Invicta Health has an exciting opportunity for a Senior HR Advisor to join the team on a full time basis.
Please be advised that this role is not hybrid and the successful candidate will be required to work across our sites in Thanet, Dover and Romney Marsh.
Interviews to be held on 18 November 2026.
The role will be based across all 7 of our GP Practices:
St James Surgery, Martello Health Centre, Orchard House Surgery, Church Lane Surgery, East Cliff Practice, Birchington Medical Centre & St Peters Surgery.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Main duties of the job
To provide a comprehensive and proactive Human Resources advisory and employee relations service that supports managers and staff across the organisation. The postholder will lead on a wide range of HR casework, including sickness absence management, disciplinary, grievance, performance management and probation processes, ensuring that all matters are managed fairly, consistently and in accordance with organisational policies, employment legislation and best practice. The role will support employee wellbeing through the management of long-term sickness cases, phased returns to work, Occupational Health recommendations, stress risk assessments and the resolution of informal staffing issues, while fostering positive working relationships.
The postholder will contribute to the strategic development and continuous improvement of the HR function by leading on policy development and review, overseeing recruitment and retention initiatives, supporting learning and development activities, monitoring statutory and mandatory training compliance, and undertaking job evaluation processes. Working closely with operational managers and senior leaders, the role will support workforce planning, recruitment compliance, management reporting and KPI monitoring.
About us
Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.
We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.
What perks can we offer you?
- NHS Pension
- Learning and Development opportunities
- Progression opportunities
- Competitive annual leave entitlement
- Incremental pay progression
- Flexible working
- Approved blue light card provider
- Salary Sacrifice Schemes
- Car Lease Scheme
- Employee Assistance Programme
Job description
Job responsibilities
Employee Relations and Case Management
Manage a range of complex employee relations cases, providing professional advice and guidance to managers in line with organisational policies, employment legislation and best practice.
Lead and coordinate formal HR processes, including disciplinary, grievance, capability, support and development, and performance management cases, ensuring consistency, fairness and appropriate documentation throughout.
Conduct probation review meetings where concerns have been identified and manage probation extension processes, ensuring appropriate support plans, monitoring and follow-up actions are implemented.
Manage and resolve low-level and informal employee relations issues and workplace disputes, facilitating early intervention and promoting positive working relationships.
Advise managers on appropriate courses of action to address attendance, conduct, capability and performance concerns.
Attendance Management, Health and Wellbeing
Attend and support formal sickness meetings and sickness hearings, providing advice on process, outcomes and compliance with the Equality Act.
Manage designated long-term sickness absence cases, ensuring regular review meetings are held, appropriate support is provided and return-to-work plans are implemented effectively.
Coordinate and attend Occupational Health report review meetings, interpreting recommendations, confirming agreed actions and ensuring outcomes are implemented and monitored.
Support managers in developing and reviewing stress risk assessments and wellbeing action plans, promoting a proactive approach to employee health and wellbeing.
Oversee phased return-to-work arrangements, ensuring reasonable adjustments and support measures are put in place where appropriate.
Provide expert guidance to managers on sickness absence management procedures and associated policies.
Support the Head of HR in the implementation and management of wellbeing initiatives.
Recruitment, Retention and Workforce Planning
Oversee the end-to-end recruitment process, ensuring vacancies are recruited to in a timely and efficient manner and that recruitment activity reflects organisational values and best practice.
Regularly monitor Key Performance Indicators for Recruitment and Onboarding performance, producing measurable data that demonstrates an outstanding service to our stakeholders.
Review and implement recruitment and retention initiatives designed to attract, engage and retain high-quality employees.
Monitor recruitment performance and identify opportunities to improve candidate experience, recruitment outcomes and workforce sustainability.
Work closely with the Primary Care & Urgent Treatment Services Operational Manager to ensure all locum staff have undergone appropriate pre-employment checks, vetting requirements and onboarding processes before commencing work.
Conduct exit interviews with departing employees, analyse trends, investigate concerns raised and recommend actions to improve employee retention and organisational culture.
HR Advisory and Operational Support
Provide day-to-day advice, guidance and support to managers, ensuring a consistent and high-quality HR service is delivered across the organisation.
Oversee the management of the HR inbox and workflow processes, ensuring staff enquiries are allocated appropriately and responded to within agreed timescales.
Support managers across the organisation with complex people management matters, ensuring compliance with employment legislation and organisational policies.
Act as a key point of contact for operational HR queries, escalating issues appropriately where required.
Support the HR Advisors with managing ER matters and provide them advice and guidance as and when required. Escalating more complex cases and issues to the Head of HR.
Organisational Development and Learning
Support the Head of HR in the delivery and evaluation of learning and development initiatives that enhance employee capability, performance and organisational effectiveness.
Assist with the monitoring, reporting and improvement of statutory and mandatory training compliance, ensuring organisational targets are achieved.
Work collaboratively with managers to identify development needs and support initiatives that promote employee growth and succession planning.
Policy Development and Job Evaluation
Lead on the development, review and implementation of HR policies and procedures, ensuring they remain compliant with legislative requirements and reflect organisational priorities and best practice.
Carry out job evaluation exercises in accordance with the agreed framework, providing advice and recommendations regarding role grading and consistency.
Support consultation and communication processes relating to new and revised policies, ensuring stakeholders are appropriately engaged.
Reporting, Governance and Continuous Improvement
Support the Head of HR in the production, analysis and presentation of workforce management information, reports and key performance indicators (KPIs).
Monitor workforce trends and metrics, providing insight and recommendations to support informed decision-making and workforce planning.
Contribute to the continuous improvement of HR systems, processes and service delivery, identifying opportunities to enhance efficiency, compliance and customer service.
Person Specification
Key skills
Essential
- Pro-active approach to problem solving
- Able to interpret complex information to provide solutions
- Ability to problem solve through analytical and structured thought processes
- Excellent liaison and negotiation skills
- Ability to use a variety of communication methods
- Ability to communicate with managers in a facilitative and supportive style
- Works well as part of a team
- Autonomous plan of own workload
- Outstanding organisational and time management skills
- Ability to prioritise daily workload
Experience
Essential
- Experience within a HR advisory role
- Experience of providing ER advice to managers
- Understanding and knowledge of current legislation and HR best practice
- Experience of working with Microsoft packages including, word, excel and power point
Desirable
- Previous experience working in HR within the NHS/Primary Care
- Previous experience of the HR management system Cascade
Personal Attributes
Essential
- Willingness to learn and adapt to change
- Able to work and remain calm under pressure
- Emotionally resilient
- Open and honest
- Reflective and self-aware
- Completer / Finisher
- Highly customer focused
- Positive can do attitude
Qualifications
Essential
- CIPD Level 5 or equivalent experience
- Educated to degree or diploma level or equivalent experience.
- Evidence of continuous professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Invicta Health CIC
Address
East Cliff Practice
Dumpton Park Drive
Ramsgate
Kent
CT11 8AD
United Kingdom
Employer's website
https://invictahealth.co.uk/ (Opens in a new tab)