About this role
Job summary
Join Our Radiology Team!
Full-Time Radiology Receptionist
Are you organised, personable, and passionate about delivering excellent patient care? We are looking for an enthusiastic, motivated, and detail-oriented individualto join our friendly Radiology Department.
As a key member of our team, you will provide essential administrative and clerical support in a busy, patient-facing environment, helping to ensure our Radiology services run smoothly while delivering an outstanding experience for every patient.
What You'll Be Doing
- Welcoming and assisting patients in a professional and compassionate manner.
- Coordinating patient appointments and supporting patient flow throughout the department.
- Maintaining accurate patient records and performing data entry using the EPIC and ICE systems.
- Providing administrative support to the wider Radiology team.
- Contributing to the efficient day-to-day running of the department.
What We're Looking For
We're looking for someone who is
- Friendly, approachable, and patient-focused.
- Highly organised with excellent attention to detail.
- A confident communicator with strong interpersonal skills.
- Comfortable using computer systems (full training on EPIC and ICE will be provided).
- Reliable, proactive, and able to work effectively as part of a supportive team
Location: Wexham Park Hospital+ our satellite sites as required
Main duties of the job
- Provide an efficient and effective service to both patients and other staff
- Maintain a customer care approach at all times.
- Support the introduction of Government, Trust, and Departmental quality and business initiatives.
- Actively encourage feedback as part of the departmental quality initiative
- Maintain the high standards of the department by contributing towards individual and team objectives
- Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
- Convey factual information to patients, including children re: examinations;
- To input patient details accurately into Radiology Information System EPIC .
- Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
- Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.
- The staff member will work in our different departments to assist with gaps in the rota and as per operational need
- The post holder must be able to travel to our satellite sites on an ad hoc basis to cover other reception areas where necessary
- The post holder will work closely with clinicians to ensure a smooth workflow and excellent patient care are delivered
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo
Job description
Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Experience
Essential
- Previous reception duties
- Customer care/dealing with the public face to face or by telephone
Skills & Knowledge
Essential
- Flexible - able to work on own initiative and within a team
- Good telephone manner
- Ability to work to deadlines. Able to work on own initiative and prioritise workload
- Ability to prioritise work and to adapt to changing circumstances.
- Quick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere.
- Ability to work without supervision
Desirable
- Knowledge of the Health Information Systems.
Qualifications
Essential
- GCSE English and Maths pass or equivalent.
Desirable
- NVQ in customer care or equivalent qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Wexham Park Hospital
Wexham Street
Slough
SL2 4HL
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)