About this role
Job summary
An exciting opportunity has arisen for an Outpatient Bookings Team Leader to join the General Surgery and Urology Outpatient Bookings Team at Frimley Park. This is an onsite role based at Greenwood Offices, next to Heatherwood Hospital
The postholder will work closely with all clinical areas to support the Trust's targets, i.e. referral to treatment and cancer targets and be responsible for the day to day management of the staff including induction, appraisal and initial performance management.
As a key member of the team, the postholder will play an integral role in supporting the Outpatient Bookings Team and ensuring the smooth and efficient management of patient pathways.
Main duties of the job
- To manage staff on a day to day basis including induction, appraisal and initial performance management
- To support the Patient Pathway Co-ordinator to maintain Standard Operating Procedures (SOPs) for staff
- To support the Trust in delivering NHS targets.
- To respond in a timely fashion to all administrative duties within the team
- To be multi-skilled in your working role and able to assist in all areas of the department as and when required
- To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
- To liaise with the Clinical team and Patient Pathway Co-ordinator/Service Manager to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise
- To ensure capacity is fully utilised and to escalate when demand exceed capacity available and there is a potential patient risk to performance and patient safety
- To adhere to the Trust values of being committed to excellence, working together and facing the future
- To attend specialty meetings for your lead specialty as and when required
- Follow all Trust and local policies and procedures at all times
- To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal
- To use Microsoft Office applications effectively to support day-to-day operational, administrative, and reporting requirements
About us
Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
We reserve the right to close this application early if sufficient applications have been received
Person Specification
Experience
Essential
- Experience of working within a team/office environment
- NHS experience
- Experienced user of Microsoft office (Excel, Word) Customer care experience
- Administrative Experience
- Experience in manipulating spreadsheets
Desirable
- Working in the NHS either in a hospital/private practice/GP setting
Skills and knowledge
Essential
- Ability to prioritise workload
- Office management.
- Ability to communicate clearly
- High level analytical approach to problem solving
- Excellent written and verbal communication skills
- Exceptional attention to detail
- Ability to prioritise workloads, deliver results and meet deadlines
Desirable
- Understanding of medical terminology
- Knowledge of NHS targets
Qualifications
Essential
- Good education GCSE standard or equivalent experience
- NVQ 3 in Business and Administration or NHS experience
Desirable
- NVQ level 3 Admin or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Greenwood Offices
Brook Avenue
Ascot, Berkshire
SL57GB
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)