About this role
Job summary
An exciting opportunity has arisen to recruit an additional Care Coordinator within the South Peterborough Primary Care Network (SPPCN). This role will play a critical function in supporting the PCN to successfully implement a high-profile project focused on improving patient care and outcomes. We are seeking dedicated individuals to join our team and provide exceptional care coordination services to our patients. As a Care Coordinator, you will work closely with GPs and other primary care professionals to identify and manage a caseload of patients, ensuring their needs are met and appropriate support is provided.
Please find below a link for further information on the Care Coordinator role: https://www.youtube.com/watch?v=l-2-UJTAPNI
Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.
Please note this is a role offering 30 hours per week and the salary offered is the pro rata'd amount.
Main duties of the job
- Proactively identify and work with a cohort of people to support their personalised care requirements, ensuring an understanding of what matters to them when developing their personalised care and support plans in line with PCSP best practices;
- Coordinating patient healthcare by working closely with the patient and their clinician to ensure they receive the most suitable care and are directed to appropriate services;
- Assisting patients in managing their needs, answering queries, and supporting them in making appointments;
- Supporting patients in accessing education, training, employment opportunities, and appropriate benefits;
- Promoting shared decision-making and providing decision support tools to help patients be better prepared for conversations with healthcare professionals;
- Providing patients with high-quality information to facilitate informed choices about their care;
- Assisting eligible individuals in accessing personal health budgets, when appropriate;
- Supporting the coordination and delivery of Multi-Discipline Teams within PCNs;
- Managing referrals received through the NHS App and directing them to the appropriate clinician or professional group.
About us
South Peterborough PCN is a large, forward-thinking Primary Care Network compromising 4 practices across north Cambridgeshire and Peterborough. We recognise the value that this role can bring to our practices and our patients, and we look forward to growing our PCN team. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.
South Peterborough PCN consists of 4 practices Lakeside Yaxley, Lakeside New Queen Street, Old Fletton Surgery and Wansford Surgery.
For more information on primarycare networks please visit https://www.england.nhs.uk/primary-care/primary-care-networks/
Job description
Job responsibilities
Care coordinators provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to better identify and manage a caseload of selected patients making sure that appropriate support is made available to them and their carers and ensuring that their changing needs are addressed. They focus delivery of the comprehensive model to reflect local priorities, health inequalities or population health management risk stratification, this will include support digital referral management, for example from the NHS App.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
- Good level of education with GCSE Maths and English Grade C or above (or equivalent)
Desirable
- Safeguarding level 3 in Adults & Children & Young People
Experience
Essential
- Experience coordinating with multiple stakeholder or individuals to meet specified outcomes
- Experience providing advice/signposting
- Experience of data collection and providing monitoring information to assess the impact of services
- Experience of partnership / collaborative working and of building relationships across a variety of organisations including the voluntary sector
Desirable
- Experience of working with healthcare professionals and/or previous experience in the NHS or social care
- Experience of using clinical systems such as SystmOne
- Experience of supporting people
- Experience of supporting service improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lakeside Healthcare Group
Address
Lakeside Healthcare
Landsdowne Road
Yaxley
PETERBOROUGH
PE7 3JL
United Kingdom
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)