About this role
Job summary
We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service. If you feel you are the right candidate for us we can provide you with excellent training and development opportunities.
Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.
Main duties of the job
- Maintain highest level of confidentiality and comply with data protection standards when handing patient related and other confidential/sensitive data
- As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the SystmOne database and to ensure that clinical coded entries are entered appropriately and accurately
- Undertake a variety of administrative duties to assist in the smooth running of the practice including opening of the post, clinical coding, scanning and filing
- Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.
Values
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
Lakeside Healthcare St Neots is in a lovely town location and has around 23,000 patients. We are a diverse and dynamic team of GPs, Pharmacists, Physios, Social Prescribers, Practice Nurses, Healthcare Assistants, Nursing Associates, Emergency Care Practitioners and ANPs operating across three surgeries.
This role presents an opportunity to be part of a great team and organisation that is changing the way care is delivered to our patients.
Job description
Job responsibilities
General Administration duties within a large multi-disciplinary team
Job Responsibilities
- To have a thorough knowledge of all administration procedures
- To work in accordance with written protocols
- To carry out specific administration tasks
For a complete Job Description with a full list of job responsibilities please see attached.
Person Specification
Experience
Essential
- Customer Service Skills
- Experience of working in a busy & multi-functional team.
Desirable
- Using Systm One (Clinical database)
- Experience of working within a GP Surgery
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
Qualifications
Essential
- Good standard of education
Desirable
- Customer Service qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lakeside Healthcare Group
Address
Cedar House Surgery
14 Huntingdon Street
ST. NEOTS
Cambridgeshire
PE19 1BQ
United Kingdom
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)