About this role
Job summary
We are looking for a People Services Officer to join our People Services Team. This Band 4 role combines first-line advice with administrative support, helping us deliver a high-quality service to managers and colleagues across the Trust. Reporting to the Lead for Employee Relations & Policy, you will support our workforce objectives and help keep our people processes running smoothly.
As a first point of contact for the team, you will provide clear information and advice on people policies, procedures and terms and conditions, referring more complex queries to a People Services Advisor. You will use tact, discretion and compassion when dealing with sensitive matters and build effective relationships with managers, colleagues, trade union representatives and partner teams. Your varied responsibilities will include maintaining workforce systems and case trackers, managing shared mailboxes, preparing and reviewing reports, and highlighting matters that need further action. You will also support employee relations meetings, and hearings, take minutes, help co-ordinate training and job evaluation panels, and assist with information requests and policy development. You will also have a small caseload of casework from yourself.
Main duties of the job
Main duties
- Provide first-line HR advice on policies, procedures and terms and conditions, escalating complex queries.
- Support employee relations cases, meetings and hearings, including administration and minute-taking.
- Carry a small caseload of casework from yourself.
- Maintain workforce records, monitor reports and flag concerns.
- Coordinate training, job evaluation panels and information requests.
- Manage shared mailboxes and confidential records, and support service improvements.
About us
Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.
Job description
Job responsibilities
Further information about the role and its responsibilities is available in the full job description.
Person Specification
Education & Training
Essential
- Level 3 CIPD qualification or equivalent experience
- Associate CIPD membership
Desirable
- Working towards Level 5 CIPD qualification
Experience
Essential
- Sufficient recent experience in a Generalist HR Admin capacity
- Experience of using HR databases to record and access information
- Experience in guiding managers on policies and procedures
- Experience in providing administrative support and minute taking
Desirable
- Experience of working in a HR function in the NHS
- Experience of handling employee relations issues at early stages
Knowledge
Essential
- HR office systems and practice
- Good understanding of HR policies and procedures
Desirable
- Agenda for Change Terms and Conditions
- Medical and Dental Terms and Conditions
- Up to date knowledge of employment law
- Knowledge/experience of ESR
Skills
Essential
- Advanced keyboard skills including intermediate to advanced Microsoft Word and Excel skills
- Excellent written skills and ability to write clear, concise reports and policies
- Ability to follow procedures accurately
- Excellent interpersonal skills with the ability to communicate effectively to all levels of staff /management/unions
- Ability to prioritise and organise a large volume of work with frequently changing priorities and work systematically towards tight deadlines
- Ability to generate, analyse and interpret reports
- Understanding of , and ability to maintain confidentiality at all times
- Flexible with an ability to multi-task and work in a fast paced environment
- Able to work on own initiative with awareness of boundaries
- Excellent team player and ability to work autonomously
- Ability to remain clam under pressure
- Good presentation skills
Personal Attributes
Essential
- Willingness to develop new skills and undertake training as necessary
- Service-focused
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Alder Hey Children's NHS Foundation Trust
Address
Alder Hey Children's NHS Foundation Trust
Liverpool
L12 2AP
United Kingdom
Employer's website
https://alderhey.nhs.uk/ (Opens in a new tab)