About this role
Job summary
Are you a friendly, organised, and customer-focused individual who enjoys helping people and thrives in a busy environment? We are looking for an enthusiastic Receptionist to join our Gastroenterology Outpatients team, playing a vital role in delivering an excellent experience for patients attending our service.
As the first point of contact, you will provide a warm and professional reception service, ensuring patients are welcomed and supported throughout their outpatient journey. You will be responsible for managing clinic bookings, coordinating follow-up appointments, supporting waiting list activity, and responding to emails in a timely and efficient manner.
Working closely with Consultants, Nurse Specialists, clinical teams, and managers, you will help ensure clinics run smoothly while maintaining high standards of patient care and customer service. You will also use your initiative and problem-solving skills to resolve queries and support the wider reception team in delivering an efficient and responsive service.
This is an excellent opportunity for someone who is highly organised, enjoys working with people, and takes pride in providing outstanding administrative support within a busy healthcare environment.
Join us and help make a positive difference to our patients' experience every day.
Main duties of the job
As part of the Gastroenterology Outpatients team, you will play a key role in delivering an efficient and patient-focused administrative service. Responsibilities include:
- Booking and coordinating outpatient follow-up appointments and managing clinic schedules.
- Maintaining accurate patient records using the Millennium patient administration system.
- Providing a welcoming reception service and responding to telephone and face-to-face enquiries.
- Managing appointment outcomes, cancellations, and clinic changes, ensuring records are updated promptly.
- Liaising with Consultants, Specialist Nurses, patients, and colleagues to support the smooth running of clinics.
- Communicating sensitively and professionally with patients, including those who may require reassurance or additional support.
- Escalating issues appropriately and supporting service improvements and administrative best practice.
- Working collaboratively with colleagues to ensure continuous service delivery and cover during periods of leave or absence.
About us
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.
We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!
Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Job description
Job responsibilities
This is an excellent opportunity for an organised, proactive individual with strong communication skills and a passion for delivering excellent patient care and customer service.
Please see job description for further details.
Person Specification
Criteria
Essential
- Strong IT skills, including use of patient administration systems such as Cerner, Millennium, PAS, eRS, or similar NHS systems
- Knowledge of NHS waiting list targets and patient pathways
Desirable
- Experience managing patient appointments, referrals, and follow-up bookings
- Previous administrative experience within an NHS or healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal United Hospitals Bath NHS Foundation Trust
Address
Royal United Hospital
Combe Park
Bath
BA1 3NG
United Kingdom
Employer's website
https://www.ruh.nhs.uk/ (Opens in a new tab)