Operations Coordinator @ Aston Carter

Job Title: Operations CoordinatorJob DescriptionThe Operations Coordinator supports a dedicated customer by managing the end-to-end movement of containers on the railroad. This role focuses on accurately submitting waybills to railroads, coordinating order entry and lane management, handling invoices, and providing responsive customer service through inbound and outbound calls. The position is fully onsite and offers the opportunity to grow within a stable, expanding logistics organization.

Responsibilities

• Submit waybills to railroads accurately and consistently for a designated customer.
• Work directly with railroads to coordinate and move containers along assigned lanes.
• Manage transportation lanes for customers from beginning to end, ensuring smooth and timely movement of freight.
• Perform order entry in internal systems, ensuring all shipment details are complete and correct.
• Track shipments and container movements, proactively updating relevant parties on status.
• Handle invoice-related tasks, including reviewing, processing, and supporting resolution of billing issues.
• Conduct inbound and outbound calls with customers to provide updates, resolve issues, and respond to service inquiries.
• Deliver customer support that is professional, service-oriented, and focused on building strong relationships.
• Perform data entry tasks in Excel and home-grown systems with high attention to detail.
• Provide administrative and operational support to the logistics team as needed.
• Collaborate with internal stakeholders to ensure operational processes run efficiently and meet customer expectations.

Essential Skills

• Experience in customer service with a strong customer service orientation.
• Background in operations or logistics, preferably in intermodal or transportation environments.
• Proficiency in data entry, including accurate and efficient input of information.
• Ability to use Microsoft Excel for data entry and basic spreadsheet tasks.
• Proficiency with Microsoft Office applications, including Outlook, for communication and documentation.
• Comfort working with home-grown systems and learning new operational tools.
• Strong administrative support skills, including organization, follow-up, and documentation.
• Effective verbal and written communication skills for inbound and outbound customer calls.
• Attention to detail and accuracy in order entry, tracking, and invoicing activities.

Additional Skills & Qualifications

• Experience in intermodal logistics or working with railroads is an advantage.
• Prior exposure to lane management or end-to-end shipment coordination is beneficial.
• Ability to handle repetitive tasks while maintaining accuracy and consistency.
• Strong support and service mindset, with a focus on problem-solving and responsiveness.
• Willingness to learn proprietary, home-grown systems through on-the-job training.
• Interest in growing within an expanding logistics organization with long-term opportunities.

Work EnvironmentThis is a fully onsite position in a logistics-focused operations environment. You will work with home-grown internal systems, Microsoft Excel, Microsoft Office, and Outlook on a daily basis. The role involves regular phone and computer-based work, including inbound and outbound calls and continuous data entry. The environment supports professional growth within a company that is expanding and offers opportunities to take on additional responsibilities over time.

Job Type & LocationThis is a Contract to Hire position based out of Collierville, TN.

Pay and BenefitsThe pay range for this position is $27.50 - $27.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Nov 6, 2026.

Workplace TypeThis is a fully onsite position in Collierville,TN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.