About this role
DescriptionWe're seeking customer-focused professionals to join a fast-paced, high-volume contact center supporting members 24/7. In this role, you'll serve as a trusted resource by assisting members with account inquiries, transactions, and financial service needs while delivering an exceptional customer experience. Key responsibilities include:
- Responding to member inquiries with professionalism, empathy, and accuracy.
- Assisting with savings, checking, credit card, consumer loan, IRA, and other account-related transactions.
- Educating members on products and services that best fit their financial needs.
- Utilizing active listening and problem-solving skills to provide effective resolutions.
- Navigating multiple systems simultaneously while maintaining attention to detail.
- Creating positive member experiences through meaningful and engaging interactions.
Required Skills
- Customer Service
- Data Entry
- Strong Communication Skills
- Multitasking in a Fast-Paced Environment
- Problem Solving
- Computer Proficiency
Ideal Experience
Candidates with experience in the following environments are highly encouraged to apply:
- High-volume customer service roles
- Call centers
- Administrative or receptionist positions
- Banking or mortgage services
- Retail, hospitality, or other customer-facing roles
- Professional office environments
What Makes Someone Successful?
- Strong interpersonal and communication skills
- A passion for helping customers and solving problems
- Ability to work in a structured, schedule-driven environment
- Adaptability when working across multiple systems and tasks
- Commitment to delivering outstanding service with every interaction
Experience Level
This role is ideal for professionals with a proven track record of delivering exceptional customer service in fast-paced environments who are looking to grow within the financial services industry.
Job Type & LocationThis is a Contract to Hire position based out of Pensacola, FL.
Pay and BenefitsThe pay range for this position is $19.75 - $19.75/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 6, 2026.
Workplace TypeThis is a hybrid position in Pensacola,FL.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.