About this role
Job summary
Supported by two experienced Deputy Managers, you will lead a highly skilled multi-disciplinary team that includes colleagues from social care, health and police services. You will oversee a diverse range of support and placement options for young people including residential care, emergency provision, Edge of Care services, activities, and bespoke packages of support.
You will never be expected to lead this work alone. The role sits within a supportive and experienced management structure, where collaboration, reflective practice and shared problem-solving are key strengths. Alongside your Deputy Managers, you will benefit from the support and guidance of an experienced and approachable Responsible Individual and Head of Service, both of whom are committed to helping you and your team succeed.
This role requires registration with Ofsted as the Registered Manager for the children's home. As such, applicants must have a minimum of two years' experience, within the last five years, in a role relevant to the residential care of children, alongside experience in a senior practitioner or management position.
The successful candidate will also participate in the out-of-hours Standby Manager rota, providing advice and support to No Wrong Door Hubs, Next Steps Supported Accommodation and the Emergency Duty Team. An additional allowance is paid for this responsibility.
Main duties of the job
We are seeking an experienced, dynamic and motivated Residential Manager to lead the No Wrong Door Hub and undertake the role of Registered Manager for the hub's children's home serving the west and central areas of North Yorkshire.
This is a truly unique leadership opportunity where you will champion and further develop the No Wrong Door model through strong relational practice and evidence-based interventions. Working alongside a highly skilled multi-disciplinary team, you will have the privilege of supporting children, young people and families to overcome challenges, build resilience and achieve positive futures.
As the No Wrong Door Team Manager, you will provide inspiring leadership, management and direction to staff, ensuring our culture, values and practice model are embedded in everything we do. You will play a pivotal role in developing effective multi-agency partnerships and driving forward outstanding outcomes for children and young people.
Whilst this role is immensely rewarding, we recognise that supporting young people with complex needs can at times be demanding. We are therefore committed to ensuring that our leaders are well supported, professionally challenged and able to thrive.
About us
There has never been a more exciting time to join Children's Services in North Yorkshire.
As we prepare for the implementation of the Families First Partnership Programme and respond to the national social care reforms, we are investing in the future of services for children, young people and families. Significant work is underway to shape our delivery model for 2027 and beyond.
Alongside this, our ambitious Homes for Children Sufficiency Strategy 2026-2029 will deliver substantial developments across our residential and placement support services, creating exciting opportunities for innovation, growth and service development.
This is your opportunity to be part of that journey; to influence the future of young peoples services, develop talented practitioners, and make a lasting difference to the lives of some of North Yorkshire's most vulnerable young people.
Job description
Job responsibilities
Job context
As part of the Children and Young Peoples Service you will be working with colleagues who have a commitment
to shared values and the common purpose of developing a culture of inter-agency working, including statutory
bodies, third and private sector organisations. There is a commitment to ensure that strategic visions are
translated into local plans in collaboration with professionals, partners and service users.
Sitting within the Children and Families service (CFS) the post holder will drive forward the effective delivery of
the No Wrong Door methodology and core offer. The post will lead and manage a range of services, support
and placements for both looked after children and those on the edge of care ensuring interventions include
embedded specialist roles, in line with core assessments and care plans. Key characteristics of this post are
effective leadership and management skills with the flexible deployment of a significant and resilient staff team.
The post will manage a 24-hour service and be able to progress plans for complex adolescents working
effectively with key (CFS) teams and partners.
This post has responsibility for the management of significant financial resources and the service must be
delivered within nationally defined regulations and standards. The post requires an enhanced DBS.
Job purpose
Responsible for the management of the No Wrong Door Hub (East or
West), a multi-agency partnership between the Local Authority, Police and
Health. Responsible for a range of diverse placement options for the most
complex, high risk young people including residential care and out of hours
provision. Also, service delivery for Edge of Care, Activities and Bespoke
placements for up to 50 young people at any time.
Operational
Management
Responsible for integrated management of hub placements, edge of care, activities,
bespoke and 28-day strategy placements, including Unaccompanied Asylum-Seeking
Children when required.
Ensure Service and Team Plans are developed and delivered.
Provide guidance and operational oversight as necessary outside normal office hours to
support the robust prevention of children becoming unnecessarily looked after.
To carry out duties, as required, under the Councils complaints, disciplinary and
grievance procedure, including the functions of an investigating officer across all
settings.
Ensure effective collaboration with housing and leaving care to deliver a streamlined
service across a range of provision and into independent living.
Ensure quality assurance and deliver against key performance targets.
Support the development of the NWD methodology regionally and nationally including
influencing decision and policy makers.
Manage the recruitment, training, service development and quality of NWD.
Rigorously self-assess against standards, regulations and Ofsted inspection
frameworks.
Provide clear management, leadership and direction to the NWD Hub using evidence
based models including Signs of Safety and Restorative Practice.
Effectively deliver on and review the Hubs Statement of Purpose.
Provide clear oversight, management and prudent control of complex financial
resources.
Support wider service targets in C&F through delivery of timely, flexible support 24/7 to
meet fluctuating and at times intensive demand.
Resource
management:
Provide rigorous challenge to meet young peoples care plan i.e., Finding and Matching
Panel.
Provide a training plan for the service, including induction, safeguarding, child protection
and support a NWD learning culture.
Deliver a service in accommodation that is fit for purpose and meets the needs of
complex young people.
Forward plan to ensure resources are effectively managed and risks identifies early.
Ensure services meet need in relation to health, welfare and development and provide
care based on evidenced based and aspirational practice.
Develop and maintain multi-agency networks, ensuring NWD is kept at the forefront of
strategic developments and partners priorities, at all levels.
Partnerships
Develop and maintain good working relationships with both internal colleagues and
partners.
Deliver an integrated service working to the NWD culture and practice model.
Work effectively and collaboratively with case holding Team Managers.
Ensure interagency collaboration to deliver aspirational practice and creative education
packages for complex young people.
Manage the creation and development of links with local communities and services.
Provide effective performance management providing outstanding services.
Strategic
management:
Provide manager representation and insight at appropriate meetings and panels and
contribute to the management of the NWD budget (which includes a range of
placements, support and services with additional resource implications).
Deliver high standards of practice in the context of rapidly changing national policy,
guidance and inspection frameworks.
Take lead responsibility for Health and Safety across the NWD Hub.
In collaboration with the Group Manager NWD, ensure there is an effective flow of
information with the service, peers, senior leadership, Elected Members, Looked after
Childrens Groups, Multi- Agency partnerships, and key government departments.
Ensure services establish rapport and respectful, trusting relationships with children,
young people, their families and carers.
Communications
Ensure young people are involved in the development of services through consultation,
participation and focus groups.
To be a key enabler for reducing LAC and safely maintaining young people in their
communities in a planned or an emergency basis.
Present information through public speaking at local, regional and national events in line
with NYC expectations.
Ensure that the service provides effective, child friendly recording.
Systems and
information:
Ensure compliance with Freedom of Information requests by collating, analysing, and
releasing appropriate information.
Collate, analyse and report on key performance information and targets.
Ensure there are robust effective systems in place that provide suitable evidence to
Ofsted and HMI inspectors for wider Council inspections.
Ensure effective use of Liquid Logic Childrens System and business intelligence to
review performance, set targets and develop improvement and action plans.
Be responsible for promoting and safeguarding the welfare of young people.
Safeguarding
Lead on any safeguarding issues, manage investigations, complaints and any issues
around whistleblowing including LADO investigations and reports to Ofsted.
Ensure services are safeguarding compliant, making effective use of support services
including legal, insurance and HR.
Person Specification
Other requirements
Essential
- To be available and prepared to work evenings and weekends.
- QCF Level 5 management
- qualification.
- Ability to meet the travel needs of the post.
Experience
Essential
- Knowledge of current philosophy in childcare.
- Detailed knowledge of National Minimum Standards, Childrens Homes
- Regulations and Safeguarding frameworks.
- Knowledge of the legal framework for working with children & families.
- Knowledge of current best practice in child placement services.
- Detailed awareness of current national developments for children and
- families.
- High degree of understanding around the latest research and evidenced
- based interventions.
- Evidence of business acumen.
- An understanding of political and government policy drivers.
- Knowledge of relevant
- research.
- Excellent knowledge of
- Restorative Practice and
- Signs of Safety.
- Experience of
- collaborative, effective
- partnership working.
- Experience of presenting
- to a range of forums
- including outside of NYC.
- Substantial and relevant experience of working with complex young people
- and families.
- In depth experience of people and budget management.
- Experience of intra and inter-agency work.
- Experience of supervising a range of staff.
- Experience of project and change management.
- Experience of working with a range of colleagues and partners.
Occupational Skills
Essential
- Ability to demonstrate effective leadership and motivate teams.
- Ability to relate to and communicate positively with complex adolescents.
- Ability to effectively plan and manage dispersed services and resources.
- Highly effective communicator who influences effective partnerships and
- delivers aspirational outcomes.
- Ability to manage and develop new ways of working, including integration with
- other key agencies and partners.
- Strong performance management with ability to plan, audit and evaluate.
- Ability to monitor services and practices to ensure agreed national standards
- are maintained and to intervene constructively when required.
- Ability to positively plan for and implement solution focussed change to
- effectively improve services.
- Ability to lead service delivery to predict potential policy direction.
- Experience of working
- across different aspects of
- social work activity.
- Excellent organisation skills and ability to autonomously prioritise work.
- Ability to appropriately professionally challenge and be challenged.
- Strong commitment to Anti Discriminatory Practice.
- Excellent verbal, written, IT and presentation skills.
- Ability to understand complex performance information, complete detailed
- analysis and competently use information.
- Strong budget management skills.
Qualifications
Essential
- Hold a final level professional qualification e.g., CQSW, CSS, DIPSW or
- equivalent.
- Degree level qualification.
- Level 5 Diploma in Leadership and Management for Residential Childcare or
- equivalent, as outlined in the Guide to the Childrens Homes Regulations
- including the quality standards -April 2015 (or willingness to undertake it).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Yorkshire Council
Address
County Hall
Racecourse Lane
Northallerton
North Yorkshire
DL7 8AE
United Kingdom
Employer's website
https://www.northyorks.gov.uk/ (Opens in a new tab)