About this role
Job summary
This is an exciting opportunity for someone looking to make an impact on the lives of patients living within Bexley and other South London boroughs, to support with multiple projects provided by BHNC within the clinical services team. This team delivers a variety of NHS services including the practice-based phlebotomy service, long term conditions home visiting service, extended access GP and nurse appointments, along with other projects. These services support patients to manage their own health and wellbeing, with the aim of preventing hospital admission and to care for patients within the primary care setting.
Main duties of the job
This role is required to support the delivery of all of the services listed above and others which may feed into this team in due course. The post holder will be expected to work supporting the clinical services coordinators, operations manager and other administrators within the clinical services and preventative services teams. This role includes overseeing the day-to-day coordination of the phlebotomy projects both in the patients home and the GP practice, from the planning and booking of clinics to booking the patients in for their home visit. As well as supporting with the administration of the other services operated by BHNC when needed. We would expect the post holder to be able to manage their own workload, work flexibly in line with business needs and meet the deadlines required by the service.
About us
Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 19 Bexley Practices / 4 PCNs who are working collaboratively to enhance the health and wellbeing of Bexley residents, covering over 246,000 patients.
The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS.
Bexley Health Neighbourhood Care (BHNC) aims to improve the morale of PCNs / general practice in Bexley, by sharing expertise, services and supporting its workforce. BHNC will make a positive impact on medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.
Job description
Job responsibilities
Job Summary
Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 19 Bexley Practices with 4 PCNs who are working collaboratively to enhance the health and wellbeing of Bexley residents, covering over 246,000 patients.
Key Working Relationships - include but are not limited to:
Director of Operations
Heads of services
Operations manager
Project Leads
Clinical Service Managers
Bexley Practice Managers
BHNC administrative team
Other clinicians working within the team
Key Responsibilities
Practice Phlebotomy Service
Liaising with surgeries to arrange clinics/rooms/dates/times etc
Creating and amending clinics on EMIS
Arrange cover for sickness and annual leave
Taking calls from Phlebotomist if late, sick, emergency day off
Liaising with surgeries for sickness, annual leave
Contacting patients as and when needed regarding their appointments i.e. if phlebotomist running late or sick
Ordering stock for phlebotomy clinics and ensuring teams have the stock they need
Phlebotomy Plus Long Term Conditions Annual Reviews Housebound patients
Printing off and checking referrals from the ERS system
Planning routes for best use of clinicians time
Ringing patients, family, carers to make an appointment for the nurses to visit
Typing up and sending letters to patients regarding their home visits
Adding patients to the spreadsheet (home visiting)
Inputting and printing off relevant paperwork for visits
Creating and amending clinics on EMIS
Booking patients into the EMIS clinics
Texting patients and family, a day before as a reminder
Checking the BHNC home visit email and responding to any correspondence with surgeries
Updating the home visiting spreadsheet and chasing nurses for any information that is missing
Ordering stock and equipment as required for the team delivering this service
Team Admin for all clinical services and others
Creating and amending clinics on EMIS for health checks as and when needed to support preventative services team
Attending clinics to support running of clinics for NHS Health Checks when needed
Organising meetings for both Phlebotomy and Phlebotomy Plus and informing surgeries about shortened clinics where needed
Ordering stock and taking stock to site and arranging collections, as and when needed for all phlebotomy services
Monitoring phones for EA and other clinical services when needed
Liaising with phlebotomists for training and chasing outstanding
Uploading weekly rotas on team net for phlebotomy and phlebotomy plus
Ordering stock for office in general (Amazon)
Ordering stock from NHS Supplies for EA service
Managing the stock orders and monitoring stock
Supporting Operations Manager with clinic planning and reporting
Being the first point of contact for all staff working across the phlebotomy and home visiting service to ensure smooth operation of the service
Supporting with new projects as they arise as part of the team.
Personal / Professional Development
Assess own performance and take accountability for own actions and development, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Participate in continuing professional development, education, and training to keep up to date with evidence-based knowledge and competence in all aspects of the role, for Continuing Professional Development (CPD) and a Personal Development Plan (PDP).
Adhere to organisational policies and procedures, including confidentiality, safeguarding,information governance, health and safety and quality & risk management
Participate in any training programme implemented by the management team
Effectively manage own time, workload and resources
Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times.
Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC PCNs using persuasion, tact and reassurance where necessary.
To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.
Liaise with other departments and members of the Bexley Health Neighbourhood Care and other organisations to ensure the smooth running of the role to assisting the functioning of the PCN team.
General
Maintain confidentiality at all times.
Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC / PCNs using persuasion, tact and reassurance where necessary.
Handle confidential material in a sensitive and discrete fashion in compliance with BHNC policies and procedures.
Liaise with other departments and members of BHNC and other organisations to ensure the smooth running of the role.
Experience working in the NHS would be desirable.
Person Specification
Qualifications
Essential
- GSCE Mathematics and English
- NVQ or equivalent
Experience
Essential
- Working within an administrative role, with knowledge of basic IT systems, such as MS Word, Excel etc.
- Working with groups of patients / people.
- EMIS and eRS experience.
Desirable
- Previous NHS experience
Skills / Attributes
Essential
- Excellent interpersonal skills, be superb communicators both written and verbally.
- Focus on service and quality with an eye for detail and accuracy.
Desirable
- Full driving licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bexley Health Neighbourhood Care CIC
Address
BHNC Head Office
21 Bourne Road
Bexley
DA5 1LW
United Kingdom
Employer's website
https://www.bhnc.org.uk/ (Opens in a new tab)