About this role
Job summary
Join Bexley Health Neighbourhood Care (BHNC) as our Recruitment & Compliance Officer and play a key role in supporting a skilled, compliant and effective workforce across our organisation.
This is an exciting opportunity for an organised and proactive individual to take operational responsibility for recruitment, onboarding and workforce compliance. You will help ensure that recruitment runs smoothly, employment checks are completed accurately and workforce records remain up to date, while providing a positive experience for candidates and managers.
Working closely with the Head of Workforce, Workforce Business Partner, HR Advisor and managers, you will also contribute to workforce reporting, audit preparation, digital systems development and service improvement. If you enjoy coordinating processes, solving problems and improving how services operate, this role offers the opportunity to make a meaningful contribution to our workforce and the communities we serve.
Please note that Bexley Health Neighbourhood Care (BHNC) is unable to offer visa sponsorship for this position. Applicants must have the existing right to work in the UK for the duration of their employment.
BHNC is committed to ensuring equality of opportunity for all applicants. Reasonable adjustments will be considered throughout the recruitment process and during employment in accordance with the Equality Act 2010.
Main duties of the job
You will coordinate recruitment from vacancy approval through to appointment and onboarding, working with managers and candidates to ensure a timely, professional and positive recruitment experience.
You will oversee pre-employment and ongoing workforce compliance checks, including DBS, Right to Work, professional registration, qualifications, references and Occupational Health clearance. You will monitor outstanding checks and expiry dates, maintain accurate records and escalate significant risks when required.
You will maintain workforce systems, trackers and databases, undertake data quality checks and produce recruitment and compliance reports to support workforce planning and management decisions. You will also support CQC inspections, workforce audits and assurance activities by ensuring accurate records and evidence are available.
The role includes responding to routine recruitment and compliance enquiries, supporting managers with processes and guidance, contributing to workforce projects and helping improve procedures through digital workflows, automation and system development.
You will work collaboratively within the Workforce Team, providing appropriate cross-cover and supporting continuity of service during periods of increased demand or staff absence.
About us
Bexley Health Neighbourhood Care (BHNC) is a GP Federation committed to strengthening general practice and improving the health and wellbeing of local communities.
Our approach is built on partnership working, shared expertise and continuous improvement. We aim to support our member practices and PCNs in responding to the changing needs of the NHS, helping to improve services and deliver the best possible outcomes for patients.
By joining BHNC, you will become part of a collaborative and supportive Workforce Team that values professionalism, accuracy, teamwork and a commitment to high-quality service. You will have the opportunity to contribute to meaningful organisational improvements, develop your knowledge and skills, and work alongside colleagues who are dedicated to supporting the local healthcare workforce.
We welcome individuals who are proactive, adaptable and committed to treating people fairly, maintaining high standards and making a positive difference to the organisation and the communities it serves.
Job description Job responsibilities 1. Recruitment and Onboarding
Coordinate the end-to-end recruitment process from approved vacancy through to appointment and onboarding.
Liaise with recruiting managers to confirm vacancy requirements, approvals, job descriptions, person specifications and recruitment arrangements.
Prepare and publish accurate vacancy advertisements through approved channels, including NHS Jobs, Indeed and internal systems where applicable.
Advise managers on recruitment procedures, administrative requirements and expected timescales within the scope of the role.
Coordinate shortlisting, interview arrangements and associated recruitment documentation.
Communicate with candidates throughout the recruitment process and provide timely updates.
Issue conditional and substantive offers in accordance with approved procedures.
Coordinate onboarding arrangements and ensure successful candidates receive the necessary information and documentation before commencing employment.
Provide the HR Advisor with accurate information required for contracts and employment documentation.
Monitor outstanding onboarding actions, maintain accurate recruitment records and escalate significant delays or issues to the Workforce Business Partner.
Support recruitment campaigns, careers events and workforce attraction initiatives.
Promote a positive, professional and responsive candidate experience.
2. Workforce ComplianceCoordinate and monitor completion of required pre-employment checks before appointment.
Undertake and maintain accurate records of Right to Work verification, Disclosure and Barring Service (DBS) checks, professional registration and membership, qualification verification, references, Occupational Health clearance, identity verification, indemnity and insurance requirements, and other role-specific checks.
Monitor compliance expiry dates and initiate renewal and follow-up action within appropriate timescales.
Follow up outstanding, incomplete or expired checks with candidates, employees, managers and external organisations.
Support ongoing monitoring of professional registration, revalidation, mandatory training and other role-specific requirements.
Support IR35 compliance processes for relevant workers and engagements in accordance with organisational procedures.
Identify missing, incomplete, expired or potentially non-compliant records and escalate significant or unresolved risks to the Workforce Business Partner.
Maintain appropriate evidence of workforce compliance for audit and assurance purposes.
Ensure recruitment and compliance records are maintained in accordance with information governance and records retention requirements.
3. Workforce Records, Systems and Process ImprovementMaintain accurate electronic workforce, recruitment and compliance records within approved systems.
Undertake routine data quality checks and resolve discrepancies, missing information and duplicate records.
Maintain recruitment, compliance and workforce trackers, databases and audit trails.
Support the development and maintenance of standard operating procedures, process maps, checklists, templates and guidance.
Support the development of digital workflows, electronic forms, compliance alerts and reporting processes.
Provide operational input on recruitment, onboarding and workforce compliance requirements during system development and implementation.
Support requirements gathering, process mapping, data preparation and data cleansing for workforce system changes and migration.
Participate in system configuration, testing and User Acceptance Testing (UAT) where required.
Identify unnecessary duplication, manual processes and administrative delays, contributing to agreed automation and digital improvements.
Report system issues and operational requirements to the Workforce Business Partner.
4. Assurance and AuditMaintain appropriate recruitment and workforce compliance evidence to support internal and external assurance activities.
Support preparation for CQC inspections, regulatory reviews and workforce audits.
Provide recruitment and compliance information and evidence when required.
Support data quality and compliance audits, identify gaps in evidence and coordinate follow-up action.
Contribute to workforce assurance reports and improvement plans.
Work with the Workforce Business Partner to ensure significant recruitment and compliance risks are appropriately identified, recorded and escalated.
5. Reporting and Workforce InformationProduce accurate recruitment and compliance reports for the Workforce Business Partner and Head of Workforce.
Monitor vacancy status, recruitment progress, time to hire, offer acceptance, outstanding pre-employment checks and onboarding completion.
Monitor compliance status, outstanding actions and approaching expiry dates.
Maintain accurate recruitment and compliance dashboards and trackers.
Identify trends, delays, recurring issues and opportunities for improvement.
Provide reliable workforce information to support workforce planning and management decision-making.
Support preparation of workforce information for management meetings, governance reviews and Senior Management Team reporting.
6. Customer Service and Professional AdviceAct as the first point of contact for routine recruitment, onboarding and workforce compliance enquiries.
Provide accurate and timely information and guidance within the scope of the role.
Explain recruitment and compliance requirements, processes and timescales clearly.
Support managers in understanding their responsibilities during recruitment and onboarding.
Resolve routine issues independently and refer matters outside the scope of the role to the appropriate colleague.
Maintain positive and professional relationships with candidates, managers, employees and external stakeholders.
Contribute to manager guidance, recruitment documentation and standard operating procedures.
Refer matters requiring professional HR judgement, including complex employee relations issues, employment advice or significant workforce risks, to the Workforce Business Partner.
7. Team Working and Service ResilienceWork collaboratively with the Head of Workforce, Workforce Business Partner and HR Advisor to support continuity of Workforce services.
Provide appropriate cross-cover for workforce administration and employee lifecycle activities during annual leave, sickness absence or periods of increased demand.
Maintain sufficient knowledge of relevant workforce administration processes to provide appropriate operational support.
Participate in cross-training and knowledge-sharing activities.
Maintain and share process documentation to support consistent and resilient service delivery.
Escalate workload, resource or service continuity concerns to the Workforce Business Partner.
Undertake cross-cover in accordance with skills, knowledge, training and delegated authority.
8. Workforce Projects and Service ImprovementSupport workforce projects and service improvement initiatives as directed by the Workforce Business Partner or Head of Workforce.
Contribute to workforce transformation and systems implementation projects.
Support data collection, analysis and reporting for workforce projects and business cases.
Participate in process reviews, audits and service improvement activities.
Support implementation of new workforce policies, procedures and guidance.
Contribute to recruitment, retention, workforce compliance and employee experience initiatives.
Identify opportunities to improve the efficiency, consistency and resilience of workforce processes.
General ResponsibilitiesThe postholder will:
Maintain confidentiality and handle sensitive employee and candidate information appropriately.
Comply with GDPR, the Data Protection Act 2018, information governance, records management and organisational confidentiality requirements.
Maintain accurate and timely records in accordance with organisational policies and procedures.
Promote equality, diversity and inclusion across recruitment and workforce activities.
Treat colleagues, candidates and stakeholders with dignity and respect and promote organisational values and expected behaviours.
Follow relevant policies and procedures relating to safeguarding, health and safety, risk management and information security.
Complete statutory and mandatory training and maintain continuing professional development relevant to the role.
Maintain awareness of relevant recruitment, employment and workforce compliance requirements.
Contribute to a professional, responsive and customer-focused Workforce service.
Undertake other duties and projects consistent with the scope and grading of the post, as required by the Workforce Business Partner or Head of Workforce.
Person Specification
Qualifications Essential
Educated to GCSE level (or equivalent) in English and Maths. Sound knowledge of HR and recruitment administration processes. Experience of recruitment, onboarding and pre-employment checks. Knowledge of Right to Work requirements, DBS processes and employment compliance checks. Experience of using HR, recruitment or workforce systems.
Desirable
CIPD Level 3 qualified or willing to undertake the qualification. Experience working within the NHS, healthcare or social care sector. Knowledge of NHS Employment Check Standards.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bexley Health Neighbourhood Care CIC
Address Bourne Road
Bexley High Street
Bexley
Kent
DA5 1LW
United Kingdom
Employer's website https://www.bhnc.org.uk/ (Opens in a new tab)