About this role
Job summary
Kingwood Medical Centre is a friendly and welcoming practice seeking a dedicated and compassionate receptionist/care navigator to join us, and become part of a team committed to making a difference. This position is offered on a part-time basis, for 25-30hrs a week over 4 days. It is essential that applicants have experience of working in a GP surgery.
The post-holder will be an integral part of the general practice team, and will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Main duties of the job
Duties can include, but are not limited to:
- greeting and directing patients,
- the effective use of the appointment system including booking appointments,
- the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies,
- assisting patients as required and supporting the administration team with patient registration,
- acting as the central point of contact for patients,
- responsibility for the distribution of information, messages and enquiries for the clinical team,
- liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
Kingswood Medical Centre is a friendly practice, based in Basildon, and looking after 10,500 patients. We are part of Mid and South Essex ICB, and West Basildon Primary Care Network (PCN). The practice is committed to delivering high quality patient care which requires us to have a supportive and cohesive team. We are incredibly proud of how we provide care for our patients. We are rated as CQC Good and are a high QOF achieving practice.
We have good appointment access and a strong teamwork ethos that includes an established clinical and administrative team.
For further information, please visit our website: Kingswood Medical Centre
Job description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience
Essential
- Adaptable and friendly, with strong administration, time management and organisational skills.
- An excellent communicator able to work in a confidential and discreet manner.
- Able to "think on their feet" in a busy working environment.
- Able to work hard and maintain a high level of attention to detail, when under pressure.
- Able to work as part of a multi-disciplinary team, as well as comfortable working independently.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
Clayhill Road
Basildon
Essex
SS16 5AD
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)