About this role
Job summary
Little Waltham and Great Notley Surgery has an opportunity for a receptionist to join our team, working across both our sites. The role is offered on either a full-time or a part-time basis, and shifts will include mornings, afternoons and evenings, as well as 1 in 12 Saturday mornings, so you must be able to be flexible. You will also be asked to cover annual leave.
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
Main duties of the job
- Greeting and directing all patients.
- Making appointments and giving out appointment cards, where required.
- Dealing with letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Answering the telephone, promptly.
About us
We are a 2-site, friendly training practice with over 21,000 patients. You will be supported by our team of 15 doctors, 3 nurse practitioners, nurses, healthcare assistants, receptionist and admin team.
Job description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification
The ideal candidate will
Essential
- have excellent communication skills, with a clear and polite telephone manner
- be a team player
- have strong IT and administration skills
- be flexible to cover annual leave
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
30 Brook Hill
Little Waltham
Essex
CM3 3LL
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)