About this role
Job summary
Quantock Vale Surgery have an exciting opportunity to join the reception/administration team.
Quantock Vale Surgery is a dispensing partnership with three full-time doctors, supported by a nurse practitioner, the practice nursing team and administrative staff. Our aim is to provide the highest standard of medical care, with a friendly, courteous and professional approach.
Main duties of the job
Processing all documents coming into the surgery, both electronically and as paper.
Processing repeat prescription requests using the Practice Repeat Prescribing Protocol.
Operating the internal messaging systems efficiently and completely.
Meeting, greeting and checking-in patients arriving for appointments.
Meeting and greeting visitors to the practice and guiding them through the practices signing-in procedure.
Updating the patient computer record with administrative details of patients e.g. Change of Address
Processing requests for information from Doctors, Practice Nurses and Practice Manager.
Making appointments through the computer-based appointments system, using our triage system to establish and record for the clinician a brief reason for the visit / home visit.
Dealing with requests and queries raised by patients visiting the practice.
Answering the telephone in a timely and appropriate manner.
Contacting patients by telephone as required.
Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy.
Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice.
About us
Our Values
- Putting our patients first. The care we provide is driven by the needs of the patient.
- Working with patients. Developing a good relationship with our patients is important to us. We encourage patients to be actively involved in making decisions about their own health, well-being and care.
- Working together. We are committed to continuity of care with a personal approach. We believe that working with patients and other health care organisations will lead to better patient care and outcomes.
Job description
Job responsibilities
Please see attached job description for this role.
The surgery is recruiting for one or two receptionists depending on the right candidates flexibility and availability. Please see below for the working pattern for this role.
Mondays - 08:30-18:30 (9 hours with 1 hour unpaid lunch break)
Tuesdays - 08:30-18:00 (8.5 hours with 1 hour unpaid lunch break)
Wednesdays - 08:30-18:30 (9 hours with 1 hour unpaid lunch break)
Fridays - 08:30-12:30 (4 hours)
Please be advised the above working pattern has been identified as an operational need for the practice so candidates who are able to fulfil the desired hours are encouraged to apply.
Person Specification
Qualifications
Essential
- A good standard of education
Experience
Essential
- Customer service experience
Desirable
- Working in healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Quantock Vale Surgery
Address
Mount Street
Bishops Lydeard
Taunton
Somerset
TA4 3LH
United Kingdom
Employer's website
http://www.quantockvalesurgery.nhs.uk/welcome,29687.htm (Opens in a new tab)