About this role
Job summary
We are looking for a Receptionist / Administrator to work 25.5 hours per week - for the right candiate we will also train them to work in our dispensary to cover holidays etc. This role is very varied and interesting.
Main duties of the job
Processing all documents coming into the surgery, both electronically and as paper.
Processing repeat prescription requests using the Practice Repeat Prescribing Protocol.
Operating the internal messaging systems efficiently and completely.
Meeting, greeting and checking-in patients arriving for appointments.
Meeting and greeting visitors to the practice and guiding them through the practices signing-in procedure.
Updating the patient computer record with administrative details of patients e.g. Change of Address
Processing requests for information from Doctors, Practice Nurses and Practice Manager.
Making appointments through the computer-based appointments system, using our triage system to establish and record for the clinician a brief reason for the visit / home visit.
Dealing with requests and queries raised by patients visiting the practice.
Updating the patient computer record with administrative details of patients e.g. Change of Address
Answering the telephone in a timely and appropriate manner.
Contacting patients by telephone as required.
Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy.
Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice.
About us
We are thriving practice based in the village of Bishops Lydeard. We are a warm welcoming practice that prides itself on patient care.
Job description Job responsibilities
Processing all documents coming into the surgery, both electronically and as paper.
Processing repeat prescription requests using the Practice Repeat Prescribing Protocol.
Operating the internal messaging systems efficiently and completely.
Meeting, greeting and checking-in patients arriving for appointments.
Meeting and greeting visitors to the practice and guiding them through the practices signing-in procedure.
Updating the patient computer record with administrative details of patients e.g. Change of Address
Processing requests for information from Doctors, Practice Nurses and Practice Manager.
Making appointments through the computer-based appointments system, using our triage system to establish and record for the clinician a brief reason for the visit / home visit.
Dealing with requests and queries raised by patients visiting the practice.
Updating the patient computer record with administrative details of patients e.g. Change of Address
Answering the telephone in a timely and appropriate manner.
Contacting patients by telephone as required.
Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy.
Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice.
Person Specification
Qualifications Essential
A good standard of education
Experience Essential
Customer service experience
Desirable
Working in healthcare
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Quantock Vale Surgery
Address Mount Street
Bishops Lydeard
Taunton
Somerset
TA4 3LH
United Kingdom
Employer's website http://www.quantockvalesurgery.nhs.uk/welcome,29687.htm (Opens in a new tab)