About this role
Job summary
We are looking for highly organised, proactive, enthusiastic and customer focussed team leaders within the Patient Access Department at Sandwell and West Birmingham Hospitals NHS Trust.
Based at Sandwell Health Campus, the role is fast paced, varied and challenging working closely with our colleagues throughout the Trust and members of the public to provide a 'Best in Class' service.
The department has 4 main areas;
*Outpatient Bookings, who manager with new referrals and appointments for a variety of specialities.
*Rapid Access and Imaging who manage referrals for Cancer Services and Imaging.
*Contact Centre who are the main point of contact for our service users and manage follow up appointments.
*Scheduled Care who manage in-patient activity throughout the Trust.
There may be an opportunity for development through a level 3 team leading/supervisor qualification for the successful applicant
Main duties of the job
This job description covers the major tasks to be carried out and the level of responsibilities to which the post-holder will work. These may be revised and changed from time to time. Discussions will take place with the post-holder.
To be successful in this role you will need to be highly organised and a logical thinker with a strong ability to solve problems and multi task. A cheerful, caring and kind nature with firm focus on delivering an excellent service are essential attributes, together with proven abilities to communicate effectively at all levels.
Ideally, you will have a good understanding for RTT and 2WW performance targets and have experience in working within a hospital environment, however this is not essential if you are able to demonstrate the other required skills.
About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Job description
Job responsibilities
Please see the attached Job description and Person specification for full details on what this role entails.
Person Specification
Essential
- Extensive experience within a healthcare environment
Desirable
- Specialist knowledge of Waiting list Management systems
Essential
- Provide first line supervision to the team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sandwell and West Birmingham NHS Trust
Address
SWB NHS Trust
Hallam Street
West Bromwich
B71 4HJ
United Kingdom
Employer's website
https://www.swbh.nhs.uk/ (Opens in a new tab)