About this role
Job summary
We are seeking an experienced and proactive People Operations Manager to provide a comprehensive People advisory and employee relations service to designated Divisions and Directorates.
Working closely with Divisional Heads of People and People Partners, you will provide expert advice across a broad range of workforce matters including employee relations, sickness absence management, organisational change, recruitment and workforce planning. You will support managers to apply Trust policies consistently and fairly whilst promoting best employment practice.
This is a hands-on operational role combining professional HR advice, employee relations case management and workplace investigations. The successful candidate will undertake investigations where required, support managers through formal HR processes and provide practical advice on complex workforce matters. Alongside this, you will manage and coordinate a busy casework portfolio, maintaining case trackers and records, arranging hearings and meetings, preparing documentation and ensuring cases progress within agreed timescales. The role requires excellent employee relations knowledge, investigative skills, organisational ability and attention to detail.
Main duties of the job
Provide expert HR advice and support to managers and staff across allocated Divisions and Directorates. Lead and support employee relations casework including conduct, capability, grievance, dignity at work and attendance management matters. Undertake workplace investigations and act as an Investigating Officer where required. Support managers acting as Investigating Officers through all stages of formal HR processes. Manage and coordinate employee relations casework, ensuring case trackers, records and documentation are maintained accurately and cases progress in a timely manner. Arrange and coordinate investigation meetings, hearings, appeals, consultation meetings and case conferences involving multiple stakeholders. Identify and resolve barriers that may delay case progression, escalating issues where appropriate. Support organisational change programmes, including consultation processes and workforce restructuring. Monitor workforce metrics and provide analysis and recommendations to support workforce planning and performance improvement. Coach managers in the application of Just Culture principles and best employment practice. Support recruitment activity, job evaluation processes and workforce establishment management. Deliver HR training and guidance to managers. Build effective working relationships with trade union representatives and key stakeholders. Support the delivery of Divisional People Plans and wider workforce objectives.
About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Job description Job responsibilities
Please see attached Job Description and Person Specification for details on the main duties and responsibilities.
Person Specification
Experience Essential
Substantial experience as a HR practitioner, covering a diverse range of HR issues (e.g. sickness absence, disciplinary/grievance, performance management, redundancy/redeployment, recruitment). Experience and competent in using Windows Packages e.g. Word, Excel, Powerpoint
Desirable
Experience of HR work within the NHS or public sector environment. Experience of design and delivery of training packages.
Qualifications Essential
Qualified to Degree level (or equivalent). CIPD qualified Level 5
Desirable
CIPD qualified Level 7
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sandwell and West Birmingham NHS Trust
Address SWB - Sandwell Health Campus
West Bromwich
B71 4HJ
United Kingdom
Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)