About this role
Job summary
We are seeking a Primary Care Contracts & Performance Manager to join our team at Manor View Practice to lead and monitor the practices clinical contractual performance, including QOF, DES, LES, ECF and other commissioned services, and to manage the Patient Care Team. This role is 37.5 hours, 5 days a week.
Main duties of the job
The postholder will ensure searches, recalls, data quality and clinical administrative programmes are delivered effectively, while clinical decisions remain with authorised clinicians.
Interview date: Thursday 5th November.
About us
Manor View Practice is an innovative and experienced teaching practice. We believe in continuity and strive to offer excellence in patient care. There is a nurturing working environment offering outstanding support to the team. Led by 5 GP Partners, you would work amongst a large and vibrant multidisciplinary team including GPs, ANPs, Paramedics, Physiotherapists, Pharmacists, Nurses, HCAs, Phlebotomists, all supported by a superb administration and reception team.
Locations Manor View Practice is based across 4 sites: Borehamwood WD6 4PT, Bushey WD23 2NN, South Oxhey WD19 7SF & Watford WD24 5DG.
Job description
Job responsibilities
Key responsibilities
1. Contracts and commissioned services
- Maintain a central register of QOF, DES, LES, ECF and other applicable commissioned services, including targets, specifications, deadlines and clinical leads.
- Monitor performance, identify shortfalls and coordinate corrective action plans with clinical leads and the Patient Care Team.
- Oversee timely collection of activity evidence and submissions, working with Finance to reconcile claims and income.
- Identify new or amended service requirements and coordinate implementation; escalate risks to GP Partners.
2. Performance reporting and data quality
- Produce regular dashboards and exception reports for partners covering QOF, enhanced services, ECF, recalls and other agreed KPIs.
- Review disease registers, coding quality and outstanding clinical activity; agree priorities for searches and corrective work.
- Ensure search methodology, reporting processes and recurring deadlines are documented and reproducible.
3. Patient Care Team leadership
- Line manage the Clinical Data & Care Coordination Lead and other Patient Care Team staff, including supervision, objectives, development and performance reviews.
- Allocate and monitor workloads, maintain cover arrangements and ensure continuity during leave and absence.
- Set priorities for ad hoc EMIS search requests from partners, clinicians and managers alongside contractual work.
- Promote clear ownership, standard operating procedures and effective cross-training.
4. Recall and clinical programmes
- Oversee long-term condition recall programmes, childhood immunisations, cervical screening, NHS Health Checks, LD and SMI reviews and other targeted programmes.
- Monitor invitations, non-response, appointments and outstanding actions against agreed protocols and deadlines.
- Oversee administrative arrangements for safeguarding registers and meetings and palliative care/GSF and MDT processes, with clinical responsibility retained by designated clinicians.
- Coordinate administrative support for group clinics and other clinical initiatives.
5. Research development
- Work with the designated GP research lead to assess potential participation in primary care research; the practice does not currently operate an established research programme.
- If studies are approved, oversee administrative processes for approved searches, invitations, recruitment tracking, deadlines and activity reports.
- Ensure research activity follows study approvals, information governance requirements and appropriate clinical oversight.
6. Collaboration and governance
- Work closely with GP Partners, clinical leads, Finance, Operations, Reception and the wider administrative team.
- Maintain appropriate information governance, confidentiality and escalation arrangements.
- Lead process improvements that support contractual achievement and reduce avoidable administrative work.
Key working relationships
GP Partners; Clinical Data & Care Coordination Lead; Patient Care Team; GP and nursing leads; Finance Manager; Operations and Reception managers; commissioners and relevant external services.
Person Specification
Experience
Essential
- Experience: Substantial experience in general practice, PCN or primary care operations. Practical knowledge of QOF and primary care contractual performance.
- Leadership: Experience supervising staff and monitoring team delivery. Able to work independently, prioritise and escalate risks
- Data and systems: Confident with EMIS Web or equivalent primary care system. Strong Excel, analysis and performance reporting skills
- Governance: Understanding of confidentiality, data protection and clinical administrative boundaries
Desirable
- Experience: Detailed knowledge of LES, DES, ECF and commissioned service claims. Experience in a multisite GP practice
- Leadership: Experience introducing workflow improvements
- Data and systems: Advanced EMIS searches, Accurx, Abtrace and dashboards.
- Governance: Experience of safeguarding, palliative care or primary care research administration.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Manor View Practice
Address
Bushey Medical Centre
London Road
Bushey
Hertfordshire
WD23 2NN
United Kingdom
Employer's website
https://manorviewpractice.co.uk/ (Opens in a new tab)