About this role
Job Requirements
At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster
We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.
Job Summary
We are seeking a skilled Technical Writer to create clear, accurate, and user-focused documentation for enterprise integration services and business-critical platforms.
The ideal candidate will work closely with Product Owners, Engineers, Implementation
Teams, Customer Support, and Subject Matter Experts (SMEs) to transform complex technical concepts into easy-to-understand documentation that enables successful customer onboarding, adoption, operations, and troubleshooting.
This role requires hands-on experience with Docs-as-Code methodologies, Markdown,
Git workflows, AI-assisted content creation, and enterprise software documentation.
Key Responsibilities
Documentation Development
- Create and maintain onboarding, implementation, configuration, operational, and troubleshooting documentation.
- Develop user guides, FAQs, quick-reference materials, release notes, support procedures, and escalation guides.
- Translate complex technical processes into clear and actionable instructions.
- Document integration workflows, business processes, data flows, dependencies, configurations, and error-handling scenarios.
Docs-as-Code & Content Management
- Manage documentation using Docs-as-Code practices.
- Create and maintain content in Markdown.
- Use Git, branches, pull requests, and peer-review workflows for documentation updates.
- Coordinate documentation releases alongside product and operational changes.
- Maintain version-controlled documentation repositories.
Stakeholder Collaboration
- Interview subject-matter experts, product owners, engineers, and support teams.
- Gather technical information from multiple stakeholders.
- Validate documentation from an end-user perspective.
- Collaborate across global teams and different time zones.
AI-Assisted Documentation
- Utilize Generative AI and AI-assisted tools for:
o Research o Drafting o Editing o Summarization o Content-gap analysis o Terminology management
- Verify AI-generated content using authoritative sources and SME reviews.
- Follow corporate governance, security, and data-handling policies for AI usage.
- Develop reusable AI-assisted authoring workflows and quality controls.
Documentation Governance
- Establish documentation standards, templates, terminology, and style guides.
- Define ownership, review schedules, and approval workflows.
- Monitor documentation analytics, support tickets, and feedback trends.
- Continuously improve content usability, accuracy, and discoverability.
We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.
Work Experience
Technical Writing
- Technical Documentation
- User Guides
- Process Documentation
- Operational Documentation
- Release Notes
- Troubleshooting Guides
- Knowledge Base Articles
- FAQ Documentation
Docs-as-Code
- Markdown
- Git
- GitHub/GitLab
- Branching Strategies
- Pull Requests
- Peer Review
Communication & Research
- SME Interviews
- Information Gathering
- Information Architecture
- Technical Editing
- Content Structuring
AI-Assisted Documentation
- Generative AI Tools
- AI-Assisted Content Creation
- Content Validation
- Prompt Writing
- Content Quality Reviews
Documentation Lifecycle
- Version Control
- Documentation Governance
- Review Workflows
- Content Maintenance