About this role
DescriptionOur client is seeking a Tier 1 Help Desk Analyst to support its rapidly growing healthcare organization. This is a 6-month contract-to-hire opportunity supporting internal employees in a primarily Windows-based environment. The organization is experiencing significant growth, and this role will help expand the IT Operations team's ability to provide consistent support coverage while improving end-user experience. The ideal candidate will be a strong communicator with a customer-service mindset who is eager to learn and grow within IT. While technical aptitude is important, the hiring manager emphasized that culture fit, professionalism, communication skills, and initiative are the primary drivers of success.
- Key Areas of Focus Internal Help Desk support for end users Windows desktop and laptop troubleshooting Hardware provisioning and deployment IT asset management and logistics End-user customer service Supporting a remote workforce Process improvement and future automation initiativesDaily Responsibilities Serve as the first point of contact for internal employees seeking technical assistance Respond to Help Desk tickets and phone-based support requests Troubleshoot Windows operating system, connectivity, and basic end-user technical issues Provision, configure, image, and deploy laptops and peripherals Receive, ship, and track IT equipment for remote employees Document issues and resolutions within the ticketing system (Zoho) Collaborate with other IT team members to escalate issues as needed Maintain a high level of customer service and communication with end users Assist with onboarding technology setup for new employees Support ongoing operational and administrative IT tasksTeam & Environment Reports into the IT Operations organization led by John Buhl Collaborative, growth-oriented culture with a highly engaged team Local Nashville candidate preferred due to onsite equipment handling and training requirements Standard business hours with potential flexibility as the team growsAdditional Skills & QualificationsExperience with ticketing systems such as Zoho, ServiceNow, or similar platforms is preferred.
- While prior Zoho experience is not required, candidates should be comfortable learning new tools and documenting incidents, requests, and resolutions in a structured support environment.
- Exposure to Microsoft 365 administration, user account management, and basic endpoint support is highly desirable.
- Candidates with an interest in automation, process improvement, or systems administration will have opportunities for growth as the IT organization continues to expand.
- Previous experience supporting remote employees is a plus, including laptop provisioning, hardware deployment, shipping/receiving equipment, and troubleshooting end-user devices in a distributed workforce environment.
Job Type & LocationThis is a Contract to Hire position based out of Brentwood, TN.
Pay and BenefitsThe pay range for this position is $19.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Oct 31, 2026.
Workplace TypeThis is a hybrid position in Brentwood,TN.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.