Tier 1 Help Desk @ TEKsystems

Description#

Job Description

• Tier 1 IT Support Specialist**Location: Mountain View, CA (Hybrid - 4 days in-office)Job Type: Annual Contract (with potential for an additional year extension)About the TeamThe GIST IT Helpdesk is the front line for supporting end users with secure, reliable access to our tools, data, and devices.
• The team manages access to company systems, laptops, and core collaboration platforms (e.g., Google Workspace, Slack, Zoom, Freshservice, JumpCloud) with a strong focus on access minimization and security best practices.
• Role OverviewAs an IT Helpdesk Support Contractor, you are an early-career IT professional focused on learning and executing well-defined, foundational support tasks under close guidance.
• You will: Handle basic, clearly scoped incidents and service requests via email, chat (Slack), and support tickets (Freshservice), following established runbooksSupport account lifecycle operations (onboarding, offboarding, access changes) across key SaaS tools via JumpCloud and related systemsContribute to the security and stability of our environment by applying standard procedures for access, device, and account protectionKey ResponsibilitiesEnd-User Support & Ticket HandlingServe as a first-line point of contact for IT-related issues and requests.
• Log, categorize, and prioritize tickets accurately, escalating to senior helpdesk or infrastructure engineers when needed.
• Resolve basic / well-defined issues such as: Password resets and SSO access issuesStandard software install/uninstall requestsBasic troubleshooting for Google Workspace, Slack, Zoom, and other standard toolsFollow documented troubleshooting steps and escalation procedures consistently, keeping users informed of the ticket status.
• Access Management & IdentityProcess standard access requests for company tools following least-privilege and access-minimization principles.
• Use JumpCloud and other IAM tooling to:Provision/deprovision usersAssign/remove application accessEnforce MFA and basic security controlsValidate approvals (manager + application owner) before granting access and document changes in Freshservice.
• Device & Endpoint SupportSupport laptop setup and configuration for new hires (OS configuration, management agent enrollment, security tools, core applications) in line with IT and security standards.
• Perform basic endpoint troubleshooting (performance issues, connectivity, common application errors).Ensure devices stay compliant with security baselines (disk encryption, screen lock, OS patch level) and flag deviations for remediation.
• Documentation & KnowledgeFollow existing knowledge base articles in Bloomroom IT Helpdesk and contribute updates for common issues and workflows.
• Document resolutions and workarounds clearly in tickets to support future self-service and reduce repeat incidents.
• Participate in internal reviews of runbooks and SOPs, suggesting improvements based on recurring issues you see.Collaboration & Security CultureCollaborate with Infrastructure, Security Operations, and Workplace Experience/People teams on onboarding, offboarding, and tooling changes.
• Reinforce security awareness with users (e.g., phishing, account sharing, strong passwords, reporting suspicious activity).Escalate any suspected security incidents promptly to the SOC or security team as per defined procedures.
• Required Qualifications & Experience02 years of experience in an IT Helpdesk, Service Desk, or technical support role in a corporate or MSP environment (internships and part-time roles welcome).Basic understanding of: Operating systems (Windows and/or macOS)Networking fundamentals (Wi-Fi, VPN, basic connectivity troubleshooting)SaaS concepts and SSO/identity providersStrong customer service orientation with clear, professional written and verbal communication in English.
• Demonstrated ability to follow runbooks and procedures accurately, asking for help when issues are unclear or out of scope.
• Proven interest in IT (coursework, certifications, labs, side projects, or prior support experience).Preferred QualificationsExposure to or interest in: Google Workspace, Slack, Zoom, and other modern collaboration toolsTicketing tools such as Freshservice, Zendesk, or ServiceNowIdentity and access management solutions (e.g., JumpCloud, Okta, Azure AD SSO)Basic awareness of information security concepts (least privilege, MFA, phishing, secure data handling).Entry-level certifications a plus (e.g., CompTIA A+, ITF+, Google IT Support, or similar).SkillsHelp desk support, Help desk, Support, Customer service, Service desk, Ticketing system, mac, windows, slack, zoom, TroubleshootingTop Skills DetailsHelp desk support,Help desk,Support,Customer service,Service desk,Ticketing system,mac,windows,slack,zoom,TroubleshootingAdditional Skills & QualificationsSee above.

Experience LevelEntry Level

Job Type & LocationThis is a Contract position based out of Mountain View, CA.

Pay and BenefitsThe pay range for this position is $22.00 - $24.93/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Oct 27, 2026.

Workplace TypeThis is a hybrid position in Mountain View,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.