Help Desk Technician @ TEKsystems

Service Desk Technician

Position Overview

We are seeking a Service Desk Technician to provide high-quality technical support and customer assistance for business applications and technology services. This role serves as a key point of contact for users experiencing technical issues, account access concerns, or application-related questions. The ideal candidate will possess strong customer service skills, troubleshooting abilities, and experience supporting end users in a help desk or service desk environment.

Key Responsibilities

• Provide technical support and assistance to end users through phone, email, chat, and other support channels.
• Troubleshoot and resolve application, access, account, and system-related issues.
• Respond to customer inquiries regarding system functionality, procedures, and service interruptions.
• Document incidents, requests, troubleshooting steps, and resolutions within a ticket management system.
• Escalate complex issues to appropriate support teams when necessary.
• Partner with users to understand business needs and identify technology solutions.
• Perform user account maintenance, including password resets, account unlocks, and access support.
• Collaborate with internal teams to resolve incidents and improve the overall customer experience.
• Follow established service processes, procedures, and service-level expectations.
• Maintain accurate records and ensure timely follow-up on support requests.

Required Qualifications

• Experience in a help desk, service desk, call center, or customer support environment.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience supporting end users with application, website, or account-related issues.
• Familiarity with ticketing or IT service management systems.
• Strong customer service mindset with the ability to handle issues professionally.
• Ability to work independently while managing multiple priorities.
• Comfortable working in a fast-paced support environment.

Preferred Qualifications

• Experience supporting business applications, web-based platforms, or customer-facing technology solutions.
• Familiarity with productivity and collaboration software.
• Experience with user account administration and access management.
• Exposure to multi-team or multi-vendor support environments.
• Relevant technical certifications are a plus.

Work Environment

• Flexible schedule availability may be required.
• Home office setup with reliable high-speed internet connectivity.

Job Type & LocationThis is a Contract position based out of Dublin, OH.

Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Oct 30, 2026.

Workplace TypeThis is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.